Team Lead - Prescriber Medical Administrative Assistant - Northeast Health Services

At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Prescriber Medical Administrative Assistant Team Lead, you'll be an essential part of our clinical support team.  

As the heart of our clinics – providing support for our clients as well as our team members, your responsibilities will range from handling client calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing essential information. Prescriber Medical Administrative Assistant Team Leads play a crucial role in coaching and guiding new employees, ensuring they seamlessly integrate into our systems and workflows while upholding the highest standards of quality and professionalism outlined in our company policy and procedures.

Northeast Health Services team members are highly motivated by working as part of a collaborative cohesive team in a fast-paced environment.  These team members are champions of protecting sensitive information, complying with HIPAA, and are skilled at maintaining composure and professionalism in all situations. 

Key Responsibilities:      

• Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.  
• Guide client through troubleshooting for telehealth appointments.  
• Call insurance for prior authorization and copay information.  
• Assist providers in administrative tasks.  
• Answer general questions about the practice and services provided.   
• Answer internal communication questions.  
• Coordinate care between clients and providers.  
• Schedule client appointments   
• Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.   
• Collaborate with other team members and locations to provide excellent customer service.   
• Help train new team members as needed.  
• Prepare client files for providers.  
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators    
• Own and manage medication logbook and download prescription monitoring report each day for review.   
• Help support therapists and psychiatric providers on managing waitlists.  
• Must maintain a professional dress code at all times.   
• Help coordinator coverage when short staffed.    
• Lead and facilitate training sessions for new Prescriber Medical Administrative Assistants (PMAAs), ensuring comprehensive understanding of company systems, workflows, and best practices.
• Provide ongoing coaching and mentorship to new PMAAs, fostering their professional development and ensuring adherence to established quality standards and procedures.
• Collaborate with departmental leaders to identify training needs and develop tailored onboarding plans for new PMAA hires, optimizing their integration into the team and maximizing productivity from inception.
• Other duties as assigned.

Qualifications:      

• High school diploma or equivalent 
• Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations. 
• Patient and empathetic attitude as well as adaptable and flexible 
• Strong time management skills, detail oriented and organizational skills 
• Computer skills, familiarity with Google Drive 
• Phone skills, including familiarity with complex or multi-line phone systems. 
• Maintain client trust and protect operations by keeping client care information confidential. 
• Creating a safe, productive work environment that is client focused. 
• Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized. 
• Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting. 
• Ability to complete other office tasks as needed. 
• Customer service skills 

Explore the Advantages of Joining Our Team:       

• Enjoy competitive salary and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security. 
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care. 
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment. 
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives. 
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity. 
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role. 

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.