Team Lead - GLOBAL PARKING SYSTEMS - SALT LAKE

Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems also partners with SP Plus Parking Corporation a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service at all of our parking facilities.

Job description

The Team Lead serving at Salt Lake City International Airport will ensure a smooth-running operation by guaranteeing that all staff employees are performing their job functions in an efficient manner by working with front-line employees daily. The position will report to the Facility Manager. (1 open position) B-shift, Days off TBD 

MAIN RESPONSIBILITIES

• Delivering top-flight customer service.
• Train frontline employees ensuring they understand policies and procedures to perform at their best.
• Supervise the quality of work and conduct quarterly training for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required.
• Knowledge of operational layout and functions as they relate to the parking facility in order to ensure that incoming customers are served efficiently and properly.

• Monitor maintenance of the facility to ensure that it is clean and maintained according to company policies and procedures.
• Monitor parking operations to ensure that proper procedures are being followed and any discrepancies are reported to senior management and/or airport clients promptly
• Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of claims.
• Be familiar with all aspects of the operation and cover other duties on an as needed basis.
• Promotes and assists with some HR Services to support organizational needs

MINIMUM QUALIFICATIONS

• High school graduate or equivalent
• Qualified candidates must have prior supervisory or management experience preferably in the parking industry.
• Qualified candidates should be proficient with Microsoft Word, Excel, and Outlook.
• Must have a flexible schedule and be able to work Holidays and weekends or nights as needed to support the operation.

Language Skills:  Ability to read and comprehend simple instructions, short correspondence, memos, interpret, speak, and communicate all aspects of job related in the English language.  Ability to respond to common inquiries or complaints from customers.

Oral Communication:  Speaks clearly; Listens and gets clarification; Responds well to questions in the English language.

Written Communication:  Writes clearly and informatively; Able to read and interpret written information.

Adaptability:  Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment:  Exhibits sound and accurate judgment.

Professionalism:  Maintains positive attitude. Responds to requests for service and assistance. Reacts well under pressure.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move 50 pounds or more regularly. The employee must be able to move in a relatively quick manner.  Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.  

Benefits Include: After 90 days full time employees become eligible for dental, medical, and vision insurance, paid holidays, sick time, and vacation.

Starting Pay: A-shift $19.50/PER HOUR 

THIS IS A NON-EXEMPT/HOURLY POSITION.  MVR CHECK, CRIMINAL BACKGROUND CHECK AND PRE-EMPLOYMENT DRUG TESTING IS REQUIRED.

Global Parking Systems is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, or disability status.