Team Lead, Sign Programs - Stratus

Ideal Candidate will have previous experience in the Signage Industry

Job Summary: 

Account Development: The Team Lead (TL) will serve as the key customer contact point and handling all customer reporting and metrics as required. Team Lead will work diligently with Account Manager to maintain and grow business within a mature established customer base and ensure that the customers’ expectations are being met in a timely and professional manner.

Program Management: The Team Lead will manage project orders as determined and/or assigned by their supervisor. The TL will facilitate initial phases for project work in development. TL will drive AM goals with the PM team and assist the AM in training, development, and maintaining team adherence to all company and department policies.

Our Exceptional Benefits Plan includes:

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Wellness Programs
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors 
• Per diems available when traveling

Stratus is one of the nation’s largest brand implementation companies. We are made up of 1,200+ employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life! We deliver versatile solutions for some of the nation’s largest and most recognized brands. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

• Assist AM in all aspects of Stratus Programs customers including scope development, internal communications, customer communications, timelines, and reporting.
• Identify potential opportunities from existing customers and work with AM to develop those opportunities.
• Report project/program status to AM and communicate customer expectations to AM
• Maintain and development of sign standards, drawings, and specifications for all new product requests from existing customers.
• Manage and provide direction on surveys, code checks, design development and proposals.
• Supports Accounting in collections of aging accounts receivables and resolve customer disputes.
• Apprise AM of potential escalations or operational concerns arising from customer and work diligently to resolve issues.
• Assist AM in training of Program Managers on core responsibilities. Works to identify possible development plans while also identifying internal/external training opportunities for PM’s.
• Tracks monthly invoice forecast vs. actual invoicing status on a bi-weekly basis.
• Attend meetings with existing and prospective customers, participate in teleconferences and all customer reporting functions.

Additional Duties and Responsibilities

• Perform other tasks as reasonably assigned by supervisor.
• Travel 15-25% to various clients, sales events, and job sites.
• Attend various social functions with customers as requested

Skills

• Computer skills / typing skills
• Organized, self motivated; driven to exceed customer expectations
• Excellent communication skills, both written and verbal

Education, Experience, Certifications

• High-school graduate
• College degree or technical education preferred
• 5+ years industry experience
• 5+ years project management experience 
• 2+ years leadership experience

Physical and Mental Demands

• Able to lift 50lbs.
• Capability to navigate active worksites
• Exposure to rain, snow, and extreme heat or cold.
• Expected to make quick decisions, supervise workers, read or write, speak publicly, or interpret data.

Working Conditions 

• Prolonged hours in front of computer

eeo/mfdv

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