Team Lead, Team Relations - United Wholesale Mortgage

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Team Leader of Team Relations will work in our Team Member Services Team leading the specialists and coordinators in their functions.  The ideal candidate will have a strong personality with a high level of emotional intelligence.  You will be working with a large and diverse team of leaders in helping them and their team members navigate conversations to promote our effective, energetic and collaborative environment. 

WHAT YOU WILL BE DOING:

• Hiring, training, coaching and leading a team of specialists and coordinators in all facets of their roles
• Ability to motivate and lead a team to achieve goals
• Proven ability to maintain confidentiality
• Dynamic personality that is an exceptional communicator with a proven track record of team building, problem solving, project management, and multi-tasking skills.
• Demonstrated ability to identify needs of the team/company and provide recommendations of improvement
• Communicates effectively verbally and non-verbally, and possess strong technical skills
• Reviewing information and reports to identify coaching opportunities for UWM team members and leaders and providing feedback as needed
• Using your experience to identify opportunities to continually improve processes
• Meeting with Leaders to identify gaps, trends, expectations and give recommendations
• Solution-focused and process oriented

WHAT WE NEED FROM YOU:

Must Have Qualifications: 

• 1+ yrs of leadership experience
• Not afraid to challenge the why and work with all leaders across the company
• Ability to show empathy, kindness and care in difficult times
• Someone that loves learning and sees coaching as a gift but also is able to implement the feedback given
• Demonstrate advanced use of MS Office software features and techniques 
• Onsite attendance is required

Nice to Have Qualifications:

• Previous leadership or mentoring experience
• HR degree or experience

THE PLACE & THE PERKS:

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER:All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.