Team Leader - Chick-fil-A
Framingham, MA 01701
About the Job
IMPORTANT DETAILS:
- Must be available to work on Saturday's. This position is not a M-F only job.
A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.
Position Type:
- Full-time
Team Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs, managing the customer experience
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Manage Cost Controls
- Execute all checklists
- Coach and Mentor team members on food best practices
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
- Ensure Compliance specific to Minor Labor Laws and Employee breaks
- You will be placed on a Leadership Development Plan to ensure you are learning leadership and business skills
Restaurant Manager Key Attributes:
- Ability to plan, organize, and anticipate shift leads
- Demonstrates Leadership with poise under pressure, problem solving, and a calm presence
- Effective communicator and coach
- Flexible work schedule to meet the needs of the business
- Partners with and supports other leaders to achieve restaurant goals
- Demonstrates urgency and pace
- Demonstrates an awareness of guest and team member needs
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
