Team Leader - Household Goods - Nippon Express USA

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Provide departmental support and lead the staff in the Household Goods department.

• Coordinate and lead activities on a daily basis under the direction of Household Goods management
• Lead the Household goods staff by providing instructions and assistance
• With the guidance of the Supervisor, conduct general staff training
• Ensure staff is compliant with company policies and safety policies
• Prepare appropriate documentation needed for the move of customer’s household goods
• Lead the packing, removing and loading of customer’s goods
• Effective communication by email or phone in Japanese and/ or English with associates and the customers
• Interact with customers and outside moving subcontractors
• Assist in inventory control
• Participate in implementing work schedules and ensuring that jobs are assigned effectively
• Discuss and resolve issues and report to management
• Complete all necessary reports in a timely and accurate manner
• Handle other job assignments as determined by the direct Supervisor

• Minimum 3 years of experience in the moving industry
• Must be able to demonstrate leadership
• Strong teamwork and problem-solving skills
• Ability to read, write & speak English and Japanese fluently
• Ability to clearly communicate directions to the household goods team in a professional manner
• Ability to work overtime to meet the customer needs
• Strong customer service skills
• Good computer skills- Microsoft Outlook, Word, and Excel
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience
• Ability to frequently stand, bend, twist, reach, lift, push, pull, carry heavy objects in a warehouse setting.

Organization Relationships:

Will work with all levels in the organization as well as Customers and subcontractors

Work Environment:

(With or without accommodations) This position requires physical demands to include but not limited to standing, walking, sitting, bending, twisting, reaching, lifting, pushing, climbing, pulling and carrying of heavy objects repeatedly.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.