Team Leader Integration Center - 2nd Shift - Connection

Team Leader, Integration Center

Working under minimal supervision of the Sr Manager, Technical Services Operations, referring only exceptional problems and issues for management review or approval, the Integration Center Team Leader oversees and coordinates the daily operations of their assigned zone. Leads configuration/depot team ensuring strategic direction is followed and coaching is completed for success. Identifies and completes training for technicians to perform their jobs and ensure maximum productivity. Generates daily and weekly KPI reports to present to the management team.

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Oversees daily zone activities, including staff schedules, and manages daily processing operations to stay within planned departmental budget per direction of Sr Manager, Technical Services Ops.

• Works closely with Director and managers to provide direction and growth strategies for the zone.
• Assigns tasks based on technician skills and ensures they are current on training and development to meet industry and manufacturer’s standards.
• Communicates with various departments including sales and product management on status of orders

Leads Configuration/Depot team ensuring strategic direction is followed and coaching is completed for success.

• Provides continuous feedback on performance.
• Conducts annual performance evaluation.
• Develops and monitors goals and implements improvement plans as needed
• Ensures timely and accurate tracking of hours worked and paid time off through weekly payroll submissions.
• Identifies and completes training for technicians to perform their jobs and ensure maximum productivity.
• Assists with problem solving/resolution and supports continuous improvement initiatives
• Generates daily and weekly reports to present to the management team and to supporting departments
  • Maintains reports to keep records and to find trends.
  • Provides quality-related data to other departments as needed.
• Performs all other duties or special projects as assigned

Degree requirements:  Bachelor's Degree in Computer Science, Electronic Engineering, or related field, or the equivalent combination of education and work experience

6-8 years work experience and technical certifications are a plus.