Team Leader (Rogers Park) CCMTP - Trilogy Inc

For more than 50 years, Trilogy has provided people across Chicago and beyond with support to recover from mental illness and move toward stability. We provide our clients with an array of essential services and ongoing support so that they can live independently and thrive in our community. Trilogy’s mission is to enable people in mental health recovery to build meaningful and independent lives through comprehensive and integrated care. We envision a society where everyone impacted by mental illness is valued, embraced, and supported holistically, systematically, and culturally; where the stigma of mental illness is eliminated; and where quality of care is not determined by socioeconomic status.

The Transition Team Leader oversees the Transition Coordination team that is responsible for supporting the Comprehensive Class Member Transition Program in achieving program goals. They will provide direct clinical supervision of team members and manage employee workflow ensuring the transition process from nursing home to independent living in the community for class members. They will run team meetings, help develop and monitor treatment plans for the team’s clients, and develop and administer tracking systems for required documentation to ensure quality service and effective intervention are delivered to Trilogy clients. The Team Leader will routinely interface with other supervisory employees to enhance communication, cooperation/collaboration across programs/departments, and to improve the quality and comprehensiveness of services provided. The Transition Team Leader will provide and ensure the team provides client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction disorders utilizing a harm reduction approach.

Essential Responsibilities

• Provide individual and group supervision to team members to problem solve, train, monitor, and guide their clinical case management and service delivery responsibilities
• Facilitate team meetings to ensure quality service delivery to clients
• Monitor employees’ direct service hours and ensure that direct reports and the team meet their direct service targets.
• Meet with clients directly to provide services related to individual goals and transition to independent living
• Assist in all areas of the Comprehensive Class Member Transition Program, specifically in areas that include community integration, skill building, transition preparedness, and overall recovery support.
• Uphold standards and guidelines of the Consent Decree Programs by ensuring employees follow through with submission of required documents and services
• Assist in administrative processes which include performance reviews, disciplinary action, interviews, and hiring decisions
• Ensure that accurate and detailed mental health assessments/other documentation are complete based on required timelines (i.e. IM CANS, LOCUS, NOM’s, Service Plans) as required.
• Demonstrate understanding of collaborative and concurrent documentation processes and strive towards this as a best practice. Monitors employees for concurrent/collaborative documentation
• Assist the team with coordinating schedules to ensure all clients that need to be seen are on the team’s schedule.
• Model effective communication within the team model for a multi-disciplinary approach to client care. Coordinate care with interdisciplinary employees and family members to ensure continuity of care for clients.
• Assist with building positive rapport and effective communication with nursing facility employees, managed care organizations, subsidy providers, UIC-College of Nursing, and Illinois Department of Human Services to support comprehensive quality care.
•Assess team’s morale and continue to work towards keeping employee and team culture positive.
• Assist with onboarding new employees and ongoing training to provide quality services to clients.
• Assist in program and organizational trainings as needed
•Perform other related duties and/or projects as assigned

Qualifications

• Master’s Degree in Social Work, Psychology, or Counseling required
• Minimum two years’ experience working with people with mental health and/or substance abuse diagnoses
• Valid Illinois driver’s license with daily access to a well-maintained vehicle with $100,000/$300,000 liability insurance
• Experience working with nursing homes highly preferred
• Exceptional customer service skills and ability to interact with a diverse group of internal/external stakeholders

See job description