Team Leader - Chick-fil-A
Springfield, TN 37172
About the Job
Chick-fil-A Tom Austin
Hwy
Leadership Pathway/BOH & Kitchen Operations
3334 Tom Austin Hwy,
Springfield, TN
NOTE: Those in our leadership pathway come on board as team members, are
quickly trained to master operational responsibilities, and proceed through a
leadership development structure to be considered for the next step of shift
lead / team lead designation.
Role Summary:
Work within the leadership teams in pursuit of excellence in BOH and Kitchen Operations.
Specifically, this role is an ambassador, leader and critical component in
ensuring that Chick-fil-A Tom Austin Hwy is successful in the following areas:
- Back of House Operations
- Leadership and People Development of Back of House Team
- Vision and Service Model compliance throughout all areas of oversight.
General
Responsibilities:
- Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
- Maintain vision alignment with the Operator and the leadership team
- Ensure stewardship systems are taking place throughout the restaurant
- Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
- Support the Operations Director – Back of House team during hiring process, completing resume screening, interviews and reference checks as necessary.
- Oversee speed of service and completion of goals.
- Create, lead and implement systems that will be the standard for BOH innovation and high-performance teams throughout the restaurant.
- Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.
Skills:
- Strategic thinker,
- Goal-oriented, Tech-savvy
- Great communicator both in handling difficult situations and a diverse team.
- Mature, dependable and results-oriented
- Ability to work in a team environment
- Very detailed oriented & keenly observant
- Professional marketing or communications experience
- Maintains a number of business and professional community contacts
- Self-starter, creative and flexible
- Good business sense, achiever
- Strong project/time management skills
- Proven history of consistently performing at a high level
- Unquestionable integrity and represents Chick-fil-A well
- Passionate about building relationships with clients
- Servant spirit with strong sense of stewardship
Specific Experience:
- Required: High School Diploma or equivalent
- Required: Strong analytical and problem-solving skills
Preferred
qualifications:
- Bachelor's degree, preferably in a business or hospitality
- Experience as a leader food service operations
- Years of Experience: 2
- This person must be skilled in time management.
- This person must be self-directed and highly organized.
- This person must master all knowledge and skills of every position in the Restaurant.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
