Team Leader

PURPOSE OF POSITION:

The Team Leader is responsible for assisting the Schlotzsky's management team in all aspects of shift management to ensure successful operations, Guest service and achievement of financial targets.

DUTIES AND RESPONSIBILITIES:

Prep Station

• Ensures that crew members adhere to established prep standards for vegetables, meats, and cheeses and prepares quantities shown on daily PAR sheets.
• Ensures that crew members wear cutting glove when slicing meats.
• Ensures that vegetables, meats, and cheeses are covered, properly labeled, and stored at proper temperatures.
• Ensures that salad mixes are prepared according to recipe standards and procedures.
• Ensures that soups are prepared according to recipe standards and procedures.
• Ensures that buns are sliced according to established procedures and crew members wear cutting glove when performing this function.
• Ensures that prep station is cleaned according to safety and sanitation guidelines at the end of each shift.
• Performs prep stations duties as needed.

Meat, Cheese & Finish Station

• Ensures that crew members follow recipes and read customer tickets to accurately prepare all orders.
• Ensures that crew members are extremely accurate with weights and measurements for all recipe items.
• Ensures that crew members work at a pace to maintain restaurant's established speed of service guidelines.
• Ensures that workstation is clean at all times.
• Performs meat, cheese & finish station duties as needed.

Pizza Station

• Ensures that crew members follow recipes and read customer tickets to accurately prepare all orders.
• Ensures that crew members are extremely accurate with weights and measurements for all recipe items.
• Ensures that crew members place pizzas on plate or "to go" container according to established standards.
• Ensures that crew members work at a pace to maintain restaurant's established speed of service guidelines.
• Ensures that workstation is clean at all times.
• Performs pizza station duties as needed.

Soup and Salad Station

• Ensures that crew members follow recipes and read customer tickets to accurately prepare all orders.
• Ensures that crew members are extremely accurate with weights and measurements for all recipe items.
• Ensures that crew members place food on plate or "to go" container according to established standards.
• Ensures that crew members work at a pace to maintain restaurant's established speed of service guidelines.
• Ensures that workstation is clean at all times.
• Performs soup and salad station duties as needed.

Bakery

• Ensures that bakers follow proper baking procedures for all breads according to recipe.
• Ensures that baker is following bakery production sheet.
• Ensures that baker is maintaining proper weights and proofing procedures according to recipe.
• Ensures that baker is maintaining production times according to daily pars.
• Ensures that all bakery products are within the proper shelf life.

Guest Service Station

• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that cashiers accurately enter orders into the POS system.
• Ensures that cashiers repeat order back to guest to minimize order inaccuracies.
• Ensures that cashiers count change back to guest.
• Ensures that cashiers thank guests for eating at Schlotzsky's and invite them to come again.
• Ensures that cashiers suggestive sell specific products as directed by management team.
• Ensures that crew members work at a pace to maintain restaurant's established speed of service guidelines.
• Performs guest service station duties as needed.

Cinnabon Station

• Ensures that crew members monitor proper cooking, frosting, and holding times for Cinnabon.
• Ensures that crew members keep adequate supplies of cooked product.
• Ensures that crew members follow proper re-heating procedures for Cinnabon.
• Ensures that crew members follow proper procedures for CinnaPacks.
• Ensures that crew members maintain the display table with adequate supply and proper shelf life.

Drink Station

• Ensures that soda fountains are maintained and syrup and C02 levels are monitored.
• Ensures that ice machines, tea, lemonade, and water containers are maintained and filled as needed.
• Ensures that a sufficient supply of napkins, straws, sweeteners, and utensils are maintained.
• Ensures that floor around drink station is kept dry at all times.
• Performs drink station duties as needed.

Dining Room Station

• Ensures that crew members monitor dining room and pick up dishes, utensils, and trash from customers who have finished their meal.
• Ensures that crew members keep tables clean at all times.
• Ensures that crew members monitor trash receptacles and empty as needed.
• Ensures that crew members keep floors clean of debris and mop up spills immediately.
• Ensures that crew members clean windows and glass doors throughout shift as needed.

Restroom Stations

• Ensures that restrooms are monitored and toilet paper and paper towels are stocked at all times.
• Ensures that sink areas are wiped as needed to keep countertop dry.
• Ensures that toilets and sinks are cleaned and floors are mopped at the beginning (and end) of each day and as needed throughout the day.
• Ensures that mirrors are kept clean throughout the day.
• Ensures that trash receptacles are emptied as needed.
• Performs restroom station duties as needed.

Parking Lot/Exterior Station

• Ensures that parking lot is monitored and debris is picked up.
• Ensures that tables and chairs on patio are kept clean.
• Ensures that outside trash receptacles are emptied as needed.
• Performs parking lot/exterior station duties as needed.

Leadership Responsibilities

1. Addresses guest issues that may arise; consults with management regarding complex issues.
2. Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
3. Communicates employee performance and policy/procedure violations to management for appropriate handling.
4. Strictly adheres to Company procedures relating to cash handling, including but not limited to, safeguarding of cash, making deposits, auditing the safe, and documenting cash variances.
5. Maintains the strictest of confidentiality with the safe combination and security code when applicable.
6. Monitors applicable temperatures for food products to ensure adherence with established temperature ranges; ensures that all applicable products are coded and dated.
7. Must maintain a calm and positive disposition when faced with a challenging situation.
8. Must become familiar with and adhere to all Company policies and procedures.
9. Must maintain a positive attitude and follow the direction of managers at all times.
10. Must adhere to strict safety and sanitation standards.
11. Report to work timely for each scheduled shift.
12. Arrive and depart from work meeting all uniform and grooming standards.

GENERAL AND PHYSICAL REQUIREMENTS:

1. Must be at least 18 years of age in order to operate certain kitchen equipment.
2. Should be proficient and knowledgeable of procedures for all kitchen stations and guest service stations.
3. Essential functions of the position include, but is not limited to:
4. Lifting and carrying objects weighing up to 50 pounds.
5. Lifting a full 33-gallon trash bag from trash container.
6. Standing and walking throughout a scheduled shift.
7. Bending, stretching, reaching, pushing and kneeling to reach certain products or clean certain areas of the restaurant.
8. Performing repetitive hand and arm motions.
9. Certain job functions require ability to perform repetitive slicing motions with a sharp knife.
10. Certain job functions require ability to handle hot food by hand for several seconds at a time, throughout a scheduled shift.

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