Team Leader, Title Services - FCS Financial
Jefferson City, MO
About the Job
Description/Job Summary
At FCS Financial, part of the Farm Credit System and largest lending cooperative in the United States, we are looking for a Team Leader, Title Services to join our top-quality team!
Position Overview
This position leads staff in the Title Services Department which includes Title Closing Specialist and Title and Escrow Officers in providing service and support to both internal and external clients by producing timely, efficient, accurate and regulatory compliant title commitments and policies, and providing closing and escrow functions for transactions with agricultural and consumer loans secured by agricultural, commercial and residential real estate.
A Hybrid - Remote Office Work Environment and flexible work schedule will be considered after the initial training period is complete and based on the candidate's qualifications and needs.
Preferred office location is in Jefferson City, MO.
This position is classified as Exempt under the Fair Labor Standards Act.
This position is open until filled.
Department: Legal Services
Reports To: Vice President, Loan Services
Supervises: Title Closing Specialist, Title and Escrow Officers
Responsibilities/Duties
Job Functions*Percentage | Job Functions |
30% | Leadership & Training
|
25% | Title Services Operations
|
25% | Title Services Documentation and Closing Coordination:
|
15% | Training Development and Presentation
|
5% | Policies and Procedures
|
n/a | Other duties as assigned to meet the needs of the organization. |
Required Skills
Minimum Qualifications- Bachelor's degree in business, accounting, or a related field,
- 5+ years of direct experience in the land title industry, title agency management experience preferred
- A Missouri Title Agent License is preferred, or ability to obtain a Missouri license within 3 months of hiring
- Valid Missouri driver's license
- Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Required Knowledge and Skills
- Possesses extensive knowledge in all areas of escrow and title operation
- Skill in performing a variety of duties, often changing from one task to another of a different nature
- Attentive to detail
- General knowledge of mortgage and commercial loan documentation, loan closing and disbursements
- General knowledge of real estate terminology and contracts
- General knowledge of consumer lending laws
- Communication skills sufficient to discuss a variety of job-related topics, and to effectively communicate complex issues
- Skill in listening and conveying awareness of a customer's problem or issue to find resolution
- Skill in utilizing Word, Excel, PowerPoint, and Outlook to increase efficiency and/or effectiveness
- Skill in processing complex, detailed information in an accurate and thorough verbal and written communication skills, sufficient to share and exchange information effectively with peers, subordinates, supervisor and both internal and external customers
- Skill in setting priorities to reflect the importance of job responsibilities
- Must be detail-oriented, organized, self-motivated and able to work independently.
- Skill in managing, coaching, motivating and developing a team
- Expert customer service skills, including the ability to communicate complicated information, deliver bad news effectively, and exceed customer expectations
- Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data