Team Member Experience Coordinator (TME Coordinator) - Service Coordination, Inc.

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.

Position Summary: The Team Member Experience Coordinator will primarily be responsible for assisting with the administration tasks within Team Member Experience. This role will be involved in most aspects of the People and Culture Department, including onboarding, offboarding, compliance and other People and Culture related initiatives. This individual will contribute to the organizational goals and objectives of the department.

SCI Team Member Expectations: All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures, follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties:

• Assist with the onboarding process by collecting new Team Member paperwork, entering new Team Members in Human Resources Information Systems (HRIS), conducting, and disseminating background checks through Choice Screening and CIJS, emailing IT (Information Technology) tickets, ordering business cards, collecting, and disseminating Conflict of Interest forms, and other assistance with onboarding as needed. Primary point of contact for all new Team Members' onboarding activities.
• Maintain Team Member files by ensuring that all collected documents are completed.
• Manage Team Member records in HRIS by entering/updating their information and tracking policy signatures.
• Sends out IT Tickets for Supervisor changes, name changes and Promotions.
• Complete to Employment Verification requests and Public Student Loan Forgiveness applications.
• Run weekly Company Mileage Report for Finance; biweekly SPS Report to SPS PM, Quality Systems Specialist, and Admin Assistant; monthly Montcordia Report to Administrative Supervisor; monthly Directors, Sups, and Managers report to Corporate Admin; monthly Service Anniversary and New Team Report for Corporate Admin.
• Complete the Medicaid Fraud Check quarterly in compliance with COMAR (Code of Maryland Regulations) regulations.
• Processes payroll actions such as entering pay changes and reimbursements, completing PCN's and maintain payroll spreadsheet.
• Process Team Member Separations, maintain Separation spreadsheet, monitor equipment returns and update payroll for payouts.
• Identify opportunities for continuous process improvement.
• Assist with desktop procedures and organizational procedures as needed.
• Various job-related duties and special projects as assigned.

Supervisory Duties:

• This position does not have supervisory duties.

Education Required:

• High School Diploma or equivalent experience required. Associates degree preferred.

Experience Required:

• 3-5 years of experience in an administrative role required. Administrative role supporting HR preferred.

SCI Value Related Competencies:

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.

• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)

• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders

• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations.  Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed. 

Job-Specific Competencies:

• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals

• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization

• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

• Drives Results: Consistently achieving results, even under tough circumstances

• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people

• Courage: Stepping up to address difficult issues, saying what needs to be said

• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

• Ensures Accountability: Holding self and others accountable to meet commitments

• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder

• Decision Quality: Making good and timely decisions that keep the organization moving forward

• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity

Physical Demands: Generally, presents standard office environment.  Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment.  May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.  Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.  This job description is subject to change at any time.

Disclaimer: The recruitment process is approved by Service Coordination Inc.’s (SCI) Recruitment Committee and subject to change based on business needs.

In recognition of the continuing COVID-19 pandemic, SCI and Montcordia are committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at sashford@sc-inc.org.

SCI and Montcordia are equal opportunity employers and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI and Montcordia are also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at kathryn.eckert@sc-inc.org or 410-218-5581.

SCI and Montcordia are committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland.

SCI and Montcordia do not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.