Team Member - Travel Mart
Lodi, WI 53555
About the Job
You are the face of our restaurants, A&W, Rocky Rococo, and Cousins'
You are the first person our customers see when they walk in the door or pull up to the drive-thru window. You are the friendly voice that greets them. You have the most critical job in the company – you serve our customers! You prepare our world famous food every day. You have high standards. You are the reason our customers return again and again. By serving hot and fresh food, delivering friendly service, and keeping the restaurant clean, you leave a positive impression on other people's experiences.
This is what gives meaning to our team members and what we hope gives meaning to you. As a crew member, you have the opportunity to work in a fun atmosphere with a great team of people! If you like to step up to challenges and have a good time at work, being a crew member is perfect for you.
Requirements/Responsibilities:
- Makes decisions based on a guest-comes-first attitude.
- Provides quality food and beverages consistently by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guides for all products.
- Provides a clean and welcoming environment. Ensures products are stocked. Maintains restaurant cleanliness, including exterior, restrooms, and dining and counter areas.
- Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure satisfaction.
- Maintains a clean and organized workstation and accurately completes cleaning and maintenance checklist duties.
- Maintains regular and consistent attendance and punctuality. Adheres to Uniform Guidelines and complies with appearance and hygiene standards.
- Supports company sales events and promotions. Offers additional menu items to guests. Remains up-to-date with product knowledge and company communications.
- Ensures the safety of guests and Team Members by following Brand policies and procedures, including those for cash handling and safety and security.
- Maintains positive relationships with Team Members and embraces diversity. Works with Team Members to deliver engaging guest service and complete operational tasks.
- Respects management's authority and completes other duties as assigned.
Required Knowledge, Skills, and Abilities:
- Strong interpersonal skills
- Effectively communicate, orally and in writing, with Team Members and guests.
- Learn new concepts and procedures quickly
- Work in a team environment
- Develop and maintain effective working relationships with Team Members
Travel Mart is your one-stop-shop for all your on the go needs. We look forward to helping you as you take on your day.
