Team Member Support Specialist - Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The Foundation Team Member Support Specialist will work directly with team member services, corporate management, and resort management at all Westgate properties to guide and assist Westgate Team Members as they experience unforeseen emergencies. Guidance will include, but not be limited to, referrals to community nonprofit partners, grant applications to the David’s Dollars Team Member Crisis Fund, and preventative education.

Essential Duties and Responsibilities

• Intake and evaluation of Team Member grant requests from the David’s Dollars Team Member Crisis Fund
  •   Work directly with TMS to obtain all necessary documentation
  • Make recommendations about financial assistance for Team Members
  • Follow through with the approval or denial process,  including counseling Team Members on additional resources, check requests, booking emergency travel, etc
• Maintain all tracking and reporting of requests, grants, referrals, and denials. 
• Manage loans given by David’s Dollars Team Member Crisis Fund to assist Team Members in lieu of grants
• Create and maintain David’s Dollars Team Member Crisis Fund operation manual and community resource list, in partnership with the Foundation Manager and local Foundation Ambassadors. Will include guidelines/restrictions for emergency assistance from Westgate, as well as focus area and intake process for each community partner listed
• Initial and ongoing training of TMS representatives on community resources available to Westgate Team Members, both nationally and locally in each resort market
• Assist with the Foundation’s annual companywide Team Member giving campaign. Identify and train Team Members who received community resource assistance and/or David’s Dollars Team Member Crisis Fund grants to share their stories with their fellow Team Members at campaign meetings. 
• Assist with the Foundation’s annual school supply and holiday toy distribution to Westgate Team Members, as needed
• Assist with our annual Military Weekend event
• Coordinate with resorts and corporate office for all in-kind donation items to local non-profits
• Assist with other department events and projects, as needed

Education and Experience:

• A Bachelor's Degree in Business is preferred or an equivalent combination of education, training, and experience
• Ability to maintain strict confidentiality
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint
• Strong, problem-solving, organization, critical thinking, and time management skills
• Exceptional verbal, written, and presentation skills with attention to detail and quality
• Exceptional listening skills
• Very organized with an ability to work in a high-stress, fast-paced environment to help maintain all project information and documentation
• Must be able to multi-task and prioritize work with team members
• Strong customer service skills
• Bilingual with full proficiency in Spanish a plus
• Ability to work independently and as part of a team

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.