Team Member Trainer - Taco Bell

Who is Desert De Oro Foods?
DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong
emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the
recognition that DDO’s award winning management team receives. This combination of company culture and leadership focus
has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic
downturn. Continued growth and leadership development are the company goals.

Our Motto:
“BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE.”
ETHICAL…PASSIONATE…COMMITTED

What is “Live Más”?
Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Más!
culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us
from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of
our people. If you want to have fun serving great food to our customers, we would love to meet with you.

Job Role:
Reporting to the Restaurant General Manager (RGM), A Taco Bell Team Member Trainer greets the customers in the restaurant or
drive-thru, takes up orders, and also handles the payment. A team Member Trainer will prepare and store food, prepare the food
and drink orders, and check to make sure orders are correct. Other responsibilities include packing the products, maintaining a
clean, safe work and dining environment.

Responsibilities and Accountability:

Ensure consistent customer satisfaction:
• Execute the Own your Zone responsibilities under people, customer, and service are completed
• Ensure you maintain a clean and neat in appearance
• Personally demonstrate that customer needs are the highest priority
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly while maintaining positive customer relations
• Greets customers with a smile, is polite and pleasant when speaking with customers
• Works with management and fellow employees to serve customers with a sense of urgency
• Communicating with customers, teammates and managers in a positive manner
• Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand
• Working well with teammates and accepting coaching from management team
• Demonstrates a positive and enthusiastic attitude with co-works

Ensure consistent Food Safety and Product Quality:
• Execute the Own your Zone responsibilities under people, customer, and service are completed
• Ensure food safety, quality, and accuracy of orders

Developing people:
• Is a Role Model, Brand Representative and a mentor to both the team and customers
• Actively participate in the training of Team Members in both customer service and food service roles
• Demonstrates a positive and enthusiastic attitude with co-works

Attendance:
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks.
• Provides appropriate notice when unable to be at work.
• Understands and uses approved time-keeping system, including accurately recording all hours worked.

Initiative and Energy:
• Takes action without being told, goes beyond what is simply required and maintains a high activity level

Job Requirements and Essential Functions:

• Must be at least 16 years old
● Able to do basic business math
• Able to stock shelves and coolers
● Able to clean the parking lot and surrounding grounds
• Able to sweep and mop floors
● Able to lift, carry out trash containers, and place in an outside bin
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws,
and the operational needs of the business. The company and/or restaurant management may change or add to these job duties
and responsibilities at any time with or without prior notice.