Team Operations Manager - W.W. Williams Company

Team Operations Manager Opportunity Summary

As a Team Operations Manager at W.W. Williams, you will direct and guide the activities of all off-highway service jobs to ensure the appropriate quantity and quality of unit/equipment repairs. Monitors specific performance indicators to make sure the customer experience exceeds expectations while running a safe and efficient department.

Job Duties:

• Manages the field service process by providing oversight and support to the Service Coordination Supervisors by assigning technicians to incoming jobs based on skills, abilities, and availability. Monitors the operations dashboard of all jobs being performed in the field (or in the shop as needed) to ensure that problems are dealt with efficiently as soon as discovered and notifies the Service Coordination Supervisors with all the necessary information so contact with customers can occur promptly.
• Oversees the overall field and shop efficiencies for problem areas, counseling the Service Coordination Supervisors regularly to support the service process.
• Evaluates the skills and abilities of Service Coordination Supervisors, Service Estimators, and Project Managers (Special Projects) and discuss their progress with them regularly. Makes training available to them to keep them current with new technology and for career advancement within the Service Department. Assist the Service Coordination Supervisor with technician performance reviews and interviewing of technicians.
• Supports the Service Coordination Supervisors with maintaining detailed status reports on the computer on all open jobs.
• Verifies all work performed and documented on the field reports to be of the highest quality.
• Provides support and coaching to the Service Coordination Supervisors and Service Estimators to ensure that the customer's expectation of cost and timeframe has been set appropriately for the completed repair.
• Responsible for the maintenance and repairs of W.W. Williams-owned equipment and vehicles, including DOT truck files and coordination of utilization of equipment between branches.
• Provides oversight and guidance to ensure that a safe working environment is being maintained by complying with all EPA and OSHA regulations, conducting regular safety meetings, quickly reporting, and repairing any EPA, OSHA, or Williams' policy violations, and taking any other action necessary to prevent injury.

Work Experience & Qualifications:

• Associate degree from a two-year college or technical school; or two years of related experience and/or training; or equivalent combination of education and experience.
• Supervisory Experience
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.

Employee Benefits & Rewards:

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Under the long-standing brand, W.W. Williams Companies comprise one of the nation's largest sales and service providers of industrial power products with an extensive network of 44 facilities employing more than 515 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.