Tech Coordinator - KIPP Indy Public Schools

KIPP — the largest nonprofit network of college-preparatory, public charter schools in the nation—has demonstrated, at scale, that all children have the potential to excel academically regardless of race or zip code. KIPP currently serves over 120,000 students in 270 schools across the country, including Indianapolis. KIPP Indy Public Schools (KIPP Indy) was founded in 2004 with one class of fifth grade students and has grown to serve 1,300 students across three schools. Of the students that attend KIPP Indy, 93% qualify for free and reduced lunch, 95% are African American or LatinX, 12% receive special education services, and 8% are designated as Emerging Bilinguals. As we continue to grow, our mission remains the same: to create joyful, academically excellent schools in which teachers, students, and families are all united around the same goal of preparing students with the skills and confidence to pursue the paths they choose —college, career, and beyond— so they can lead fulfilling lives and create a more just world.

The Technology Coordinator (TC) will play an integral role in supporting regional and school-based technology with KIPP Indy Public Schools. Reporting to the Director of Technology, the Technology Coordinator will be responsible for supporting the implementation of technology-related systems, maintaining inventory of assets, and providing customer service excellence to our students, families, and staff. The TC will work with the Director of Technology to make data-informed decisions and implement systems to ensure minimal interruptions to staff and learning time while addressing technological needs.

RESPONSIBILITIES

Student Technology

• Prepare, distribute, and manage student technology (Chromebooks, computer carts, accessories)
• Make basic repairs and troubleshoot problems with Chromebooks and other student-facing hardware
• Manage the warranty submission process for student Chromebooks
• Assist the Director of Technology with the annual purchasing process
• Support schools with technology during major school and state assessment periods

Staff Technology

• Triage, resolve, and document support requests for building technology (laptops, phones, projectors, copiers/printers, ELMOs, WIFI, BenQs, SmartBoards)
• Resolve tickets from staff and escalate when all available solutions have been exhausted
• Troubleshoot basic problems with school printers and submit tickets to vendors for more complicated issues
• Ensure workrooms are stocked with printer supplies and order supplies as needed
• Support staff with iPhone setup and troubleshooting
• Provide recommendations to the Director of Technology on process and system improvements
• Provide documentation to staff on common technology procedures by assisting the Director of Technology with updates to our support pages
• Provide documentation to staff on common technology procedures

• At least 1 year help desk experience preferred
• Experience with iPhones, Windows, Microsoft Office, Google Apps, and Chrome OS preferred
• Ability to troubleshoot, problem-solve, and teach end users
• Ability to multi-task under pressure and effectively manage concurrent projects under tight deadlines
• Self-directed, flexible, manages time and resources effectively
• Team player capable of working both collaboratively and independently
• Highly organized, resourceful, and accountable, with strong attention to detail and follow through
• Anticipates and identifies problems
• Deep commitment to customer service and unyielding focus on results and solutions
• Ability to life up to 50 pounds
• Prepared to work and travel between campuses as needed
• Unquestioned integrity and commitment to the KIPP Indy mission and community
• Believes deeply that all students can learn and deserve a high-quality education
• Continuously seeks opportunities for personal and organizational improvement
• Must have means of transportation for daily travel between campuses

COMPENSATION

The starting salary for this position is $42,000.

Salary is competitive, commensurate with experience, and includes benefits. Teachers are also eligible for performance-based bonuses.

KIPP Indy Public Schools is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.