Tech I, Guitar Set-Up - Guitar Center

PURPOSE OF THE JOB

The Guitar Set-Up Technician plays a critical role in the Customer Experience for imported guitar and bass instruments by serving as the final Quality Control gate, and making standard Set-Up Adjustments to ensure instruments are in proper playing condition before allocating to Distribution Centers and Stores. This person must be familiar with common Set-Up and Maintenance procedures for acoustic and electric guitars, basses, and folk instruments. Unlike traditional Technician and Repair focusing on personalized set-up for the instrument owner, this role is focused on high-volume Production Set-Up practices following protocols to verify incoming products meet manufacturing specifications, are free of defects in materials and workmanship, and quickly make standard adjustments to ensure the instruments tune-up and play as designed. This job focuses on batch workflows to ensure accuracy of set-ups and higher through-put of instruments. This position also requires some material handling and supervised repair work with-in a production environment (vs workshop).

RESPONSIBILITIES/DUTIES

* Ability to perform all common inspections, measurements, adjustments, and maintenance tasks for standard Guitar Set-Ups (acoustic, electric, bass) including but not limited to:

* Visual inspection of complete instrument to ensure no aesthetic defects in assembly, woods, materials, finishes, hardware installation, electronics, and logos. Includes detailed inspection of joints, woods, neck, and logos.

* Take measurements and confirm a variety of specifications regarding string action, neck curvature, intonation, and electronics functionality

* Tactile playing evaluation to ensure adjustments corrected any issues in playability as outline in protocols

* Follow documentation procedures to record daily work and escalate QA / QC findings

* Perform select instrument repairs/rework as assigned by shift managers. Collaborate with Senior Technicians to ensure consistent methodology when addressing batch repair projects.

* Assist in the material handling, un-packing, re-packing, labeling and palletizing of a variety of stringed instrument products as needed

* Assist in inventory control processes as needed

* Maintain and clean the work environment as needed

* Maintain and report on any needs related to supplies, tools and other items needed for efficient workflow

* Offer assistance as needed for any variety of tasks as requested by management

* Maintain positive, upbeat and dynamic attitude while working with other staff, management and senior officers

* Meet all requirements for timely processing and delivery of instruments to GC Enterprise customers

* Follow and execute procedures and policies established by management

MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTES

* Working knowledge of industry standard practices for Guitar Set-Up and Repair

* Intermediate level guitar playing ability and experience with the ability to tune and test stringed instruments.

* Functional knowledge and experience with use of basic hand tools.

* Luthier, Stringed Instrument Repair or Manufacturing experience considered a plus.

* Highly motivated individual with a bias for action and team play able to perform under pressure.

* Excellent verbal, written, presentation, and communication skills.

* Excellent organization skills.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled