Tech Ops Engineer - LetsGetChecked
Atlanta, GA
About the Job
LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription fulfillment. Founded in 2015 and co-headquartered in Dublin and Atlanta, LetsGetChecked empowers people to take control of their health and live longer, happier lives.
Our Technical Operations Engineer will provide technical operations expertise and thought leadership towards our core mission of empowering individuals, corporations, universities, public sector, and health insurance companies to use technology in a simple but powerful way to give them greater control of their healthcare needs. This role supports our operations, products, and growth with the tools and solutions to meet market demand in a 24x7 globally distributed environment. You will be at the intersection of technical operations, product engineering, cloud computing, and complex data environments and will need to be deeply experienced in at least three, passionate about all four, and conversant with stakeholders in all.
You will join us in supporting our large scale, distributed platform spanning across multiple geographic locations. Our platform resides fully in AWS, operates in dozens of markets globally and focuses on ease of use for our customers along with integrity & security for the data they trust us with.
We are currently seeking a Technical Operations Engineer who will be responsible for monitoring the functionality of our production environments, encompassing systems and databases crucial for supporting vital business operations.This role entails managing incidents and offering real-time support for the LetsGetChecked platform and associated cloud infrastructure, ensuring that service quality aligns with our SLAs and operational requirements. Our Technical Operation Engineers collaborate with peers to independently execute tasks, relying on problem-solving, strong communication and coordination skills which are imperative to seamlessly integrate various functions and fulfill responsibilities for customer's satisfaction. This role entails managing incidents and offering real-time support for the LetsGetChecked platform and associated cloud infrastructure, ensuring that service quality aligns with our SLAs and operational requirements.
Responsibilities
- Proactively investigate incidents through monitoring, replication, and troubleshooting
- Respond to reported / escalated support incident in a timely manner
- Interact directly with Dev teams to obtain additional information or to provide status updates or resolutions
- Organize and lead conference calls on major incident impacting LetsGetChecked customer
- Update Knowledge Base upon resolution of a support issue to document the solution for future reference
- Ensure Service Level targets are met in a timely fashion
- Monitor systems for performance, troubleshooting and fault analysis
- Participate in on-call rotation for critical after-hours incidents
What we are looking for…..
- BS in Computer Science (or related technical discipline) or equivalent industry experience
- 2+ years of relevant experience in a Technical Support or Site Reliability role at a company that heavily relies on technology and digital infrastructure
- 1+ years of experience using Jira day to day for issue management and tracking
- ITIL certification or extensive knowledge of ITIL practices
- Knowledge of Cloud Computing environments (preferably AWS)
- Proficient in application monitoring / SIEM tools such as Splunk, Grafana, or Zabbix.
- Analytical and operations-focused, with high attention to detail, excellent communicator, proactive and self-sufficient, with strong organizational, time management, and problem-solving skills
- 1+ years of experience with SQL Powershell and / or Python.
- Curiosity and desire to learn new processes or technologies.
- Experience using PagerDuty, GitHub and Jenkins
Benefits:
Alongside base salary of $70,000 - $90,000, we offer a range of benefits including:
- Health, dental & vision insurance
- 401k Matching contribution
- Employee Assistance Programme
- Annual Compensation Reviews
- Flexible PTO Policy and 3 paid volunteer days per year
- Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
- A referral bonus programme to reward you for helping us hire the best talent
- Internal Opportunities and Careers Clinics to help you progress your career
- Maternity, Paternity, Parental and Wedding leave
Why LetsGetChecked
At LetsGetChecked, we are revolutionizing healthcare by making it more accessible, convenient, and personalized. Our mission is to empower individuals with the knowledge and tools they need to manage their health proactively, so they can live longer, happier lives.
By joining our team, you will be part of a dynamic and innovative company that is dedicated to improving lives through cutting-edge technology and compassionate care. We value our employees and invest in their growth, offering opportunities for professional development and career advancement. Together, we can make a meaningful impact on the future of healthcare and help people take control of their health journey. Join us in our commitment to transforming healthcare for the better.
Our Commitment to Diversity, Equity, and Inclusion
At LetsGetChecked, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive.
To learn more about LetsGetChecked and our mission to help people live longer, healthier lives please visit https://www.letsgetchecked.com/careers/
