Tech Risk & Controls Lead - Resiliency - JPMorgan Chase Bank, N.A.

Join our team to play a pivotal role in mitigating tech risks and upholding operational excellence, driving innovation in risk management.

As a Tech Risk & Controls Resiliency Lead in Compute Platforms & Network Services (CPNS), you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape. The Tech Risk & Controls Resiliency Lead is managing and coordinating the operational execution of the Business and Technology Resiliency activities of CPNS. The role requires building strong working relationships with Application Owners, operate teams, clients and businesses to effectively provide end-to-end infrastructure services related to the recovery of the Technology Group Owners' (TGO) production applications, services and/or products, business functions and staff. The Tech Risk & Controls Resiliency Lead will work across multiple levels within the organization to identify, socialize and mitigate resiliency related risks. A preferred candidate is experienced with or has relative knowledge of: crisis recovery planning, recovery strategies, simulation exercises, blast radius planning, and has an overall understanding of architectural solutions, service delivery, and a high level understanding of product and service level component failure impact.

Job responsibilities

• Identify and deliver on opportunities to strengthen resiliency through scrutiny of plans, open communication and by driving solutions with team members and function owners.
• Lead and coordinate business participation and completion of resiliency testing as required by designated objectives and standards (e.g., tabletop exercises, etc.).
• Partner with product leads to create and maintain resiliency documentation.
• Monitor non-compliance and partner with application teams and IP Resiliency Governance to work remediation steps and timescales.
• Maintain an alert posture on local, regional, and global crisis and opportunities to incorporate scenarios into our playbooks.
• Planning, executing and coordinating resiliency tests (Recovery Strategy and Notification).
• Coordinate resiliency activities required by regulatory authorities (e.g., plan remediation, testing requirements, compliance reporting).
• Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations
• Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
• Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
• Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
• Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives
• Financial industry and/or business continuity work experience
• Detail oriented with superior project management and organization skills
• Data Analytical Skills using a selection of Excel and familiarity with using JIRA
• Creates and promotes a culture of continuous process improvement with a risk and controls mindset
• Ability to handle pressure situations and lead/assist with crisis management when needed
• Attested track record of working to deadlines, delivering results, with accountability and responsibility for independent workload
• Relationship building and networking across firm's functions and geographies to expand influence, knowledge, and collaboration with senior leadership

Preferred qualifications, capabilities, and skills

• CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred
• 5+ Years working in Technology Resiliency, business continuity, and/or crisis recovery planning
• Knowledge of infrastructure: network, storage, cloud technology, compute
• Understanding of application recovery and/or failover processes
• Experience working in a matrix management model, utilizing virtual teams

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans