TECH SUPPORT ANALYST II - Archbold Medical Center

Description:

Troubleshoot, analyze and resolve desktop computer and printer problems; corrects and reports any anomalies

Use diagnostic software and technical troubleshooting processes; work with network staff to resolve problems as required

Able to manage PCs and laptops: install, configure and provide support for desktops, laptops, printers and peripherals; provide user training as required

Able to provide software and hardware upgrades to ensure efficient system operations for users

Research and install new software on workstations as needed; add/configure new users and troubleshoot mailbox problems

Ability to support miscellaneous equipment, such as audio-visual equipment, cellphone, and mobile communication devices

Assist in training users in the use of computer equipment

Able to keep an accurate inventory of equipment in use; update inventory as necessary and verify equipment slated for disposal. Assists in managing stock room and parts inventory

Be able to Install, relocate, and perform operational checks on computer equipment

Able to maintain awareness of advances in computer technology

Ability to assist with Accounts Management

Able to function as Service Desk support personnel as needed

Be able to functions as next level support for TSA-I

Able to assist with developing desktop images and triage of basic clinical and business applications

Will perform related work as required

Education/Experience:

High School Diploma

BAA, AA, or Technical Diploma preferred

Minimum 1 year work experience with desktop support and a CompTIA A+ certification

OR

Minimum 3 years' work experience and must obtain CompTIA A+ certification within 1 year of employment

What Sets Us Apart

Archbold Medical Center is a four-hospital, three nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, John D. Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Brooks County Hospital in Quitman, Grady General Hospital in Cairo, and Mitchell County Hospital in Camilla.

For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.

You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.

What we offer:

We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.

We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.

Below are a few of the benefits Archbold Medical Center offers to employees:

• Work/Life Balance
• Planning for the Future
• Low-Cost Prescriptions
• Health & Wellness Benefits
• Planning for Life’s Unexpected Moments
• Helping You to Advance Your Career

Mission

To provide the citizens of South Georgia and North Florida with high-quality, patient-focused healthcare in a cost-effective manner.

Vision

To be the best healthcare system in our region.

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