Tech Support Analyst at Softworld Inc

Job Title: Digital Support Specialist

Job Location: MAHWAH NJ 07430

Travel Required: This role will require up to 20% travel throughout the US & Canada

Onsite Requirements:

• 5+ years of IT support, with a strong background in asset management, project management, vendor management, help desk operations, and technical training.
• In-depth knowledge of Windows and iOS operating systems, Microsoft Office 365, Microsoft Intune and Apple Business Manager.
• Ability to manage project timelines, prioritize tasks, and deliver results efficiently.

Job Description:

• As a Digital Support Specialist, you will be a key member of the global team responsible for supporting the operational upkeep and build-out of our North American retailer network (Interactive Showrooms) with the installation and maintenance of specific technologies designed to provide a consistent look, feel, and function to the Retailer experience.
• The team member provides second-line technical support for audio, video, and network hardware and software issues at our retail locations.
• This role will involve training retail staff in technologies and staying up to date on the latest digital trends to maintain our competitive edge.
• This role will serve as a backup for the North America support team.

What you'll do:

• New Retailer Development
  • Oversee the establishment of new retail spaces, managing project timelines and ensuring timely completion.
  • Coordinate network equipment procurement and shipping.
  • Actively collaborate with the global team and retail partners to facilitate seamless installation and setup. Demonstrate strong project ownership by leading suppliers (Trison/Top Right) to guarantee timely delivery and successful project execution.
  • Develop and maintain digital Bill of Material (D-BOM) standards and specifications.
  • Provide regular technical updates on new space development progress.
  • Offer guidance on the effective use of these platforms to enhance retail operations and customer experiences.
• Technical Support and Maintenance
  • Configure and test digital equipment prior to space openings.
  • Deliver first and second-line IT hardware and software support.
  • Manage network configuration and maintenance.
  • Contribute to the digital development of retail spaces.
  • Provide technical training sessions to retail staff.

Who you are:

• 5+ years of IT support, with a strong background in asset management, project management, vendor management, help desk operations, and technical training.
• CompTIA A+, CompTIA Network+, and Cisco certifications are a plus.
• In-depth knowledge of Windows and iOS operating systems, Microsoft Office 365, Microsoft Intune and Apple Business Manager.
• Demonstrated expertise in Cisco Meraki networking hardware and software.
• Ability to manage project timelines, prioritize tasks, and deliver results efficiently. Familiarity using project management software JIRA and Confluence is a plus.
• Proven ability to deliver exceptional customer service and a strong problem-solving orientation.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• You are a highly organized, customer-focused individual with a passion for technology and a proven track record of success in a fast-paced environment.
• You have a passion for collaboration and thrive in an ever-evolving, flat work culture that prioritizes collective success over individual gains.

** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3^rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **