Tech Support at Kforce Inc.
Mooresville, NC 28117
About the Job
- Tech Support will provide remote or in-person technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks
- Attempts to resolve problems, then escalates problems as necessary to appropriate resources (e.g., support team, vendor)
- Analyzes and prioritizes incoming requests and alerts
- Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system
- Monitors resolution of problems to achieve closure
- Interacts with third party hardware and/or software vendors by initiating and supporting vendor services as necessary
- Identifies recurring problems and escalates to senior staff for prioritization and investigation
- As a Tech Support, you will perform the setup and maintenance of computer systems by installing and/or upgrading hardware and software
- Performs basic preventative maintenance and break/fix repairs on technology (e.g., PCs, thin clients, printers, servers, mobile devices, and handheld devices), including more complex devices (e.g., servers, network, telecommunications equipment)
- Contributes to the knowledge repository for technical support; Documents workarounds for problem records; Compiles information (e.g., procedures, installation, configuration) related to new technology
- Performs system backups and ensures integrity of backup media and peripherals
- Provides feedback or suggestions made by customers to the appropriate internal team
- Participates in meetings with vendors to resolve service failures or issues
- Identify and suggest possible improvements on procedures
- Provides support to resolve problems with products and applications by meeting customer service standards
Requirements:
- Associate's degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)
- 2 years of IT experience in a support or operations environment working with PC or client/server platforms and/or hardware
- Service Desk Focus
- Data Gathering and Analysis
- Facilitation Skills
- Incident Management (IT)
- Help Desk
- Knowledge Management
- End User Computing Focus
- Incident Management (IT)
- Technical Troubleshooting
- Field Support
- Software Installation and Support
- Hardware Installation and Support
- Field Services Focus
- Project Office/Administration (IT)
- Budget Management and Forecasting
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
