Tech Support - Geopaq Logic

Job Title: Bilingual(Korean) Tech Support
Contract Period: 1 yr.
Working hour: 9-6 onsite.

Work Location: Plano, TX 75023

Job Description

Responsibilities:

• Provide solution administration support for the Windows server systems in a multi-platform environment

• Provide on-site VIP Support for Executives including 10+ Corporate Executives from HQ

• Extensive off-hour VIP Support and other urgent cases

• Working as technical support analyst II between tier 2 and the systems/network team

• Experience in AD migration, Federation middle level

• Experience with SCCM on Image deployment, SCEP, and Deployment on Windows, Mac, and Linux

• Provide guidance on the utilization of the Windows Operating System to Tier 1

• High-level troubleshooting technique on AD, Events, Systems, Application, and Security layers

• Server-side entry-level skills on Windows Updates, GPO management, PowerShell, Batch, and VBScript

• Server Hardware, Storage, and Backup technology knowledge

• Manage Samsung in-house security solution management

Requirements/Qualifications:

Must have a PowerShell Script experience at Corporation Level

• Provide technical support in using these Windows domain tools:

o Active Directory Users and Computers

o Active Directory Services

o Domain Group Policy Experience

o Domain Name System (DNS) Server

• Provide system administration support with these Microsoft Server technologies: Windows Servers 2012/16/19

• Must have on-site & remote Executive white glove support

• Must have MDM/EMM support experience

• Must have Corporate MacOS/MacBook support experience

• Must have VDI support experience

• Bachelor's degree preferred with at least 2-years of Corporate Desktop Support and extensive knowledge of Corporate Systems Administrator, or the equivalent combination of education and/or experience

• Must to have strong speaking and writing skills
• Must be able to travel within US up to 10% of work time
• Linux experience is a plus

Bilingual Korean Required