Tech Support Specialist 2 (7806) - Morton

Virginia IT Agency https://www.vita.virginia.gov/
Req# (746406) 
Resumes by Friday, (10/4) 

TOP MUST HAVES:

• **Local candidates required - ONSITE in Salem, VA.
• *candidates local to the Roanoke/Salem, VA area required
• *candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
• *the contract to be extended annually beyond June 30, 2025, likely for 6-12+ months
• *MUST possess a valid driver's license and have a clear driving history - will drive state vehicle

Position Title: Technical Support Analyst 2
Client: CAI/VDOT
Location: 731 Harrison Ave. Salem, VA  24153
Position Status: 12-month contract with rolling extensions 
Schedule: ONSITE
Pay Rate: $19.00/hr. - $24.00/hr. + health benefits 

Overview: Our client CAI/VA Dept of Transportation is looking for a Technical Support Analyst for an ONSITE position based out of Salem, VA                        
 
Responsibilities:

• Position will primarily focus working with field staff with new technology and support of devices.
• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
• Skilled in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
• Ability to communicate effectively verbally and in writing with individuals and groups.
• Experience working with help request tracking and reporting tools.
• Strong Customer Service skills that include a “customer first” attitude. 
• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
• Troubleshoot hardware and software issues.

Requirements:

• (5+ years) Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
• Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
• Ability to communicate effectively verbally and in writing with individuals and groups
• Experience working with help desk request tracking and reporting tools
• Strong Customer Service skills that include a "customer first" attitude
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
• Experience with creating training documentation.