Technical Account Manager - Fraud - SEON Technologies

SEON is the leading fraud prevention system of record, catching fraud before it happens at any point across the customer journey. Trusted by over 5,000 global companies, we combine your company’s data with our proprietary real-time signals to deliver actionable fraud insights tailored to your business outcomes. We deliver the fastest time to value in the market through a single API call, enabling quick and seamless onboarding and integration. By analyzing billions of transactions, we’ve prevented $200 billion in fraudulent activities, showcasing why the world’s most innovative companies choose SEON.

Are you a champion at providing an excellent customer experience? Are you an experienced Fraud Fighter? Help us boost the SEON rocket ship as we assemble our super team of fraud-fighting heroes.

We are excited to be looking for an enthusiastic, customer-obsessed fraud fighter to join our team. You will be among the highest-rated Customer Success teams in the growing Fraud space. Check out our CS reviews on G2. Our global Success Services org guides our customers to be the best fraud fighters possible.

What you’ll do:

• Provide exceptional service, build relationships, and champion customer experience at every opportunity.
• Continually monitor a range of comms channels that serve our customers.
• Providing technical and functional support to both client-side and in-house technical teams and end-users directly.
• Documenting issues, updating ITSM software, maintaining knowledge base.
• Owning issues through to resolution, acting as the primary customer interface.
• Communicate! Upholding informative, timely communication as a part of your customer service excellence, ensuring adherence to SLAs.
• Troubleshoot issues, configuration problems etc to identify problems and provide solutions and/or escalate to internal teams.
• Escalate and liaise with internal, 3rd party and client-side technical development and infrastructure teams
• Support new customer onboarding, assisting with configuration processes
• Hold training for the new joiners and actively assist in internal projects
• Use your voice bravely in case of any feedback or needed changes
• Ensure a positive experience by providing the right solution
• Analyzing and reporting product malfunctions

What you bring:

• Exceptional communication and interpersonal skills, with a high level of verbal and written language skills
• A strong aptitude for learning new technology and concepts
• A thirst for learning and a hunger to improve everyone around you
• Experience in supporting cloud, web browser-based software, with an understanding of APIs is an advantage
• Strong troubleshooting skills
• Experience in using Slack, Skype, Gmail, Postman, JIRA and helpdesk/service desk ticketing systems
• At least 3 years of experience in the field of Fraud/AML/Cybercrime as an analyst
• Analytic mindset
• SQL experience is an advantage

What we offer:

• Employee stock ownership plan (ESOP)
• Access to significant opportunities for learning and development
• Hybrid working environment (2–3 days in the office per week)
• 100% Employer-paid benefits for employees + dependents.
• An opportunity to immediately impact a smart, growing, multi-cultural team.
• Generous holiday allowance
• Paid Maternity and Enhanced paternal leave.
• Access to continuous development tools & a strong coaching culture.
• Work from anywhere' 60-day remote work
• Monthly company breakfast and weekly Lunch allowance
• Complimentary weekly language courses

What’s next:

Sounds good? Great, we can’t wait to hear from you!

Want to learn more about what it’s like to work at SEON first?
Here you go: https://careers.seon.io/

About SEON

The SEON journey has been unstoppable. 40 months in, and we have grown from 2 to 275+ SEON Fraud Fighters across Budapest, London, Austin, and Jakarta. We are on a mission to create a Fraud World. We raised a record-breaking segment, Series B, in April 2022 and were featured in TechCrunch as the largest B round for Hungary. Now, we are recognized as the World’s quickest-growing fraud prevention company. We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratizing fraud-fighting!