Technical Account Specialist - Phaxis LLC

Onsite Full Time in Dallas, TX.
Friday's will become remote day following estimated 1 month training.

5+ years of experience in roofing/commercial preferred.
Knowledge of ERP system (Oracle preferred)
Must have clear written and verbal communication.

Summary:

Provide the highest level of account management to internal and external customers with respect to all aspects of the Commercial order process including order placement, order management, Jobsite planning, customer and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.

Job Duties:

• Act as the point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process. This includes, but is not limited to:
• Communicating product or procedure changes to the applicable party
• Process all Returned Material Requests (RMA's) according to policy; communicate with all necessary individuals to assure timely pick up of material
• Update and maintain proper customer contact information including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo
• Ensure customer satisfaction by providing timely communication both verbally and written regarding shipping, status updates including delays, follow up and alternative products
• Act as a liaison between the Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner
• Develop and provide internal and external departments with order information and reports as necessary or upon request
• Communicate, provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable
• Managing a high volume of communication via emails and calls from customers as well as other departments quickly and accurately
• Providing real-time status information regarding orders to internal and external customers
• Gathering and analyzing data in order to process error-free orders and maintaining/updating existing orders in a timely manner to meet and exceed customer expectations