Technical Administrator - State Farm

We are not just offering a job but a meaningful career! Come join our passionate team!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

The Mainframe as a Service (MaaS) Service Delivery team within IEOM is looking for a Technology Administrator to join the team. We work in a very fast-paced environment with a significant amount of responsibility and accountability. As a team, we foster an environment of innovation, automation, and simplification with our vendors and managed service providers to achieve strategic business outcomes. Inside the team, we value collaboration, transparency, team empowerment, continuous improvement, servant leadership—and fun!

In this position, you will help us manage risks associated with our MaaS products, partner with our strategic vendors and internal business partners to ensure compliance activities are completed and help us manage the MaaS suite of products efficiently and effectively for State Farm.

In this exciting role, you are a critical player in four areas: ensuring that we appropriately manage and address risks, manage both strategic vendor relationships and key partner relationships, provide vendor accountability for the delivery of outcomes, & appropriately communicate about and champion strategic changes that help us achieve our defined future state outcomes. In short: you provide the kind of support and accountability necessary to move State Farm toward its long-term objectives and ensure the stability and protection of State Farm's data and assets.

Additional Responsibilities:

• Tactical direction, planning, and roadmap development (per MaaS product line)
• Collaboration with IEOM Product Engineering on POC and strategic (future state) Epic/Sub-Epic work
• Creation of ADD / BDDs where appropriate to assist in resolving escalated issues and/or create clear direction for vendor delivery & execution
• Creation of work orders and documentation necessary for vendor delivery of work (including requirements deliverables, definition of milestones, success criteria, etc.)
• Provide accountability for contractual vendor outcomes and results (through things like Project Deliverable reviews and sign-off, Runbook reviews, and Resource Unit (RU) metrics and Service Level (SL) reviews and sign-off
• Technical and Business issue resolution / escalation point
• Business partner / stakeholder management
• Vendor feedback and performance monitoring
• ITA creation for planned and unplanned expenses
• Participation in technical risk work, risk response updates, and compliance activities

Skills/Knowledge:

• Infrastructure knowledge general expertise
• Excellent communication (written and oral) skills
• Think creatively and contribute to the success of the Data Center Services suite strategies, goals, and ultimately State Farm
• Teamwork and continuous improvement (growth) mindset
• Strategic vision and critical thinking, initiative, adaptability, and resourcefulness

​​Preferred:

• Familiarity with MaaS services, tools, capabilities, and contacts
• Engineering background or experience

* Qualified candidates may be considered for other positions.

SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Join State Farm! - Check outour Enterprise Technology department!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

REMOTE: Qualified candidates may be considered forremote work arrangements based on where a candidate currently resides or is currently located.

HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, IL

For Los Angeles candidates: Pursuant to the Los Angeles Fair Change Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.

For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For Colorado and Washington State candidates:

Compensation Range: $85,500-$156,200

For California, New York, and Connecticut candidates:

Potential salary range: $90,000 - $177,500

Potential yearly inventive pay: up to 15% of base salary

Competitive Benefits, including:

• 401k Plan
• Health Insurance
• Dental/Vision plans
• Life Insurance
• Paid Time Off
• Annual Merit Increases
• Tuition Reimbursement
• Health Initiatives
• For more details visit our benefits summary page

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