Technical Analyst - TEKsystems

Description:

Serve as the main point of contact for handling incidents reported by stakeholders.

• Efficiently capture incident details through phone call or Slack interviews or monitoring interpretation.

• Analyze incidents thoroughly to understand their scope and impact. Work tickets, triage, and/or escalate as necessary.

• Collaborate with technical support teams, engineering, and media specialists to implement enhancements and optimize media delivery.

Operate within the ServiceNow, Jira, Confluence, and PagerDuty environments and ensure that procedures around tracking and reporting issues are being followed.

• Participate actively in incident management processes, documenting and tracking incidents throughout their lifecycle using said procedures.

• Document solutions, best practices, and troubleshooting procedures to contribute to the knowledge base.

Capture the incident and create a ticket and enter it into a ticket tracking system. Some account creations, or easy password resets may be needed. This team supports all DMED technology work space media, file delivery, and broadcast. First call when there is any type of issue comes to this team. They will monitor slack channels or receive calls from studios- for satellite outages, outages at remote sites and most media delivery platforms that deliver HULU, You Tube, Disney+. This person will take that information and turn it into an incident and escalate to the team to manage it. So try to keep bill rate to $30.00/hr due to the overtime needed. However, if they come up a few extra dollars, we will consider them, but need to stay within a strict budget.

Skills:

servicenow, jira, Confluence, aws

Top Skills Details:

servicenow,jira,Confluence

Additional Skills & Qualifications:

THE SHIFT HOURS ARE STRICT - PLEASE SEE REQUIRED HOURS LISTED BELOW

Thursday 12am-6am (Wednesday night)

Thursday 6pm-6am

Friday 6pm-6am

Saturday 6pm-6am

• Bachelor’s degree

• Has entry level of knowledge related to PCR, MCR, ACR, studio, digital, audio, and other broadcast type facilities and their operational use and maintenance.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.