Technical Analyst II, Voice/Telecom Implementation - Sutter Health
Oakland, CA
About the Job
Organization:
SHSO-Sutter Health System Office-Bay
Position Overview:
Supports technical standards and testing of Sutter Health policies, systems, and applications. Performs moderately complex technical analysis, design, support, implementation, and project management for technology related activities. Provides a variety of training services for Sutter Health employees by assisting in the education process for technical application systems. Prepares presentations and participates in workflow analysis related to training, and may conduct special training courses related to technical services.
Job Description :
EDUCATION:
_Equivalent experience will be accepted in lieu of the required degree or diploma._
+ Associate's: Computer Science, Information Technology, or related field or equivalent education/experience
TYPICAL EXPERIENCE:
+ 1-year of recent relevant experience.
+ Experience with Cisco UCCM/UCCE
+ Project Management Lifecycle: Project Planning & Coordination, Risk Management, Conflict resolution preferred
SKILLS AND KNOWLEDGE:
+ Broad-based knowledge of telecommunications/Unified Communications design principles and implementation procedures.
+ Demonstrated mastery of industry-specific skills and comprehension, including Unified Communications terminology, equipment types, standard and customized features, and services available.
+ Advanced knowledge of assisting in the development of processes and procedures.
+ Advanced knowledge and understanding of information technology concepts.
+ Perform effectively in environments with frequent and fluctuating workload changes, competing demands, and frequent interruptions and/or distractions.
+ Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.
+ Analyze information, problems, situations, practices, or procedures in order to identify patterns, tendencies, and relationships resulting in the formulation of logical and objective conclusions.
+ Establish and maintain cooperative working relationships with audiences across all areas and levels within Sutter Health as well as external organizations.
+ Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals without the aid of a calculator.
+ Speak clearly and distinctly using appropriate vocabulary and grammar to obtain information and explain technical information.
+ Focus on customer service that informs all actions and decisions.
+ Make presentations to persuade others to accept a specific opinion or action, or to provide information and instruction.
Job Shift :
Days
Schedule :
Full Time
Shift Hours:
8
Days of the Week:
Monday - Friday
Weekend Requirements:
Occasionally
Benefits:
Yes
Unions:
No
This position is work from home eligible.
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Number of Openings:
1
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $42.08 to $63.13 / hour
_The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package._
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.
SHSO-Sutter Health System Office-Bay
Position Overview:
Supports technical standards and testing of Sutter Health policies, systems, and applications. Performs moderately complex technical analysis, design, support, implementation, and project management for technology related activities. Provides a variety of training services for Sutter Health employees by assisting in the education process for technical application systems. Prepares presentations and participates in workflow analysis related to training, and may conduct special training courses related to technical services.
Job Description :
EDUCATION:
_Equivalent experience will be accepted in lieu of the required degree or diploma._
+ Associate's: Computer Science, Information Technology, or related field or equivalent education/experience
TYPICAL EXPERIENCE:
+ 1-year of recent relevant experience.
+ Experience with Cisco UCCM/UCCE
+ Project Management Lifecycle: Project Planning & Coordination, Risk Management, Conflict resolution preferred
SKILLS AND KNOWLEDGE:
+ Broad-based knowledge of telecommunications/Unified Communications design principles and implementation procedures.
+ Demonstrated mastery of industry-specific skills and comprehension, including Unified Communications terminology, equipment types, standard and customized features, and services available.
+ Advanced knowledge of assisting in the development of processes and procedures.
+ Advanced knowledge and understanding of information technology concepts.
+ Perform effectively in environments with frequent and fluctuating workload changes, competing demands, and frequent interruptions and/or distractions.
+ Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.
+ Analyze information, problems, situations, practices, or procedures in order to identify patterns, tendencies, and relationships resulting in the formulation of logical and objective conclusions.
+ Establish and maintain cooperative working relationships with audiences across all areas and levels within Sutter Health as well as external organizations.
+ Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals without the aid of a calculator.
+ Speak clearly and distinctly using appropriate vocabulary and grammar to obtain information and explain technical information.
+ Focus on customer service that informs all actions and decisions.
+ Make presentations to persuade others to accept a specific opinion or action, or to provide information and instruction.
Job Shift :
Days
Schedule :
Full Time
Shift Hours:
8
Days of the Week:
Monday - Friday
Weekend Requirements:
Occasionally
Benefits:
Yes
Unions:
No
This position is work from home eligible.
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Number of Openings:
1
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $42.08 to $63.13 / hour
_The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package._
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.
Source : Sutter Health
