Technical Analyst-Whitehouse Station, NJ - Georgia IT Inc.
Whitehouse Station, NJ
About the Job
ServiceNow Technical Analyst
Location: Whitehouse Station, NJ
Duration: Full time employment
Job description:
Client is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Client provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
Position Summary:
This position is responsible for performing technical and business analysis functions in support of Client's ServiceNow Program. The technical analyst will liaise with assigned product owners and project stakeholders to ensure business and technical requirements of the ServiceNow platform are understood, documented, tested, and delivered to specification. This role will interface regularly with platform demand manager and overall platform team to document, prioritize, and plan for delivery of new demand. The technical analyst will also be responsible for providing project management oversight on assigned projects that are being driven by external implementation partners.
Primary Job Responsibilities:
Qualifications
Required Skills & Experience:
Knowledge
Location: Whitehouse Station, NJ
Duration: Full time employment
Job description:
Client is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Client provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
Position Summary:
This position is responsible for performing technical and business analysis functions in support of Client's ServiceNow Program. The technical analyst will liaise with assigned product owners and project stakeholders to ensure business and technical requirements of the ServiceNow platform are understood, documented, tested, and delivered to specification. This role will interface regularly with platform demand manager and overall platform team to document, prioritize, and plan for delivery of new demand. The technical analyst will also be responsible for providing project management oversight on assigned projects that are being driven by external implementation partners.
Primary Job Responsibilities:
- Owns the relationship with assigned product owners and project stakeholders to identify, prioritize, model, and document business, technical, and data requirements
- Represents assigned product owners and project stakeholders throughout planning, development, and release processes
- Works with assigned product owners and project stakeholders to drive adoption of deployed capabilities as well as new platform features
- Translates technical complexities to assigned product owners and project stakeholders, ensuring understand of design decisions
- Supports platform team in ensuring requirements are understood, documented, tested, and delivered to specification
- Works with demand manager to ensure all demands are properly documented, prioritized, and reviewed
- Works with the scrum master and platform team to develop release estimates
- Writes user stories complete with detailed acceptance criteria to support the development team
- Creates and manages support documentation as required for existing, updated, or newly deployed capabilities or products
- Writes technical UAT scripts with end users including coordination of user acceptance signoff
- Assists in quality control and testing of developed items
- Provides project management oversight on assigned projects that are being driven by external implementation partners
- Performs some development in the form of service catalog items, workflows, UI policies, client scripts, notifications, surveys, SLA's, metrics, reports, dashboards, and user criteria where needed
Qualifications
Required Skills & Experience:
Knowledge
- Strong technical foundation and knowledge of the ServiceNow platform
- Solid understanding of Agile methodologies with a strict focus on quality design and world-class user experiences
- Knowledge and experience in requirements documentation, test case writing, story acceptance criteria, and technical functional design
- Experience with business process design
- Must possess an aptitude for translating complex, technical subjects into clear, business-oriented communications
- Proficient business and technical analysis skill and capability to identify downstream implications
- Ability to communicate clearly and concisely to product owners, project stakeholders, and senior IT leadership
- Strong business acumen
- Ability to work across diverse organizations and build effective relationships/partnership.
- Ability to deliver results via influencing IT leadership by articulating facts regarding planning and execution/delivery that result in improved outcomes
- Conducts solid stakeholder and risk analysis on key issues
- Weighs alternatives and considers service, business and financial implications of decisions
- Flexibility to adjust technical analysis activities in support of the business needs
- Removes barrier to change
- Accomplishes results through influencing other team members and/or leaders
- Acts as an advisor to others
- Provides guidance, constructive input and motivation to less experienced team members
- Work is guided by long-term objectives
- Translates business plans into objectives for the ServiceNow portfolio
- May influence and/or develop broad programs and initiatives
- 5+ years of relevant experience or equivalent combination of education and work experience.
- ITIL Foundations Certification recommended
- Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas
- Experience with Customer Service Management, Governance Risk and Compliance, Integration Hub and scoped applications a plus
- Familiarity with ServiceNow Common Service Data Model (CSDM)
- Solid experience with conflict resolution
- Strong interpersonal/relationship management skills
- Ability to execute and prioritize a number of tasks simultaneously
- Experience with vendor partnerships and building relationships
- Strong influencing and negotiation skills
- Outstanding problem solving and analytical skills
- Outstanding communication skills, both oral and written
Source : Georgia IT Inc.