Technical Assistant - Axis Capital Holdings

Technical Assistant 

Job Family Grouping:Operations Group  

Job Family:Underwriting Support 

GradeN(Non-ExemptOvertime Eligible) 

How does this role contribute to our collective success? 

The Technical Assistant plays a crucial role in supporting the underwriting process byassistingUnderwriters (UWs) and Account Managers (AMs) with general underwriting administration, processing, and clerical/office support activities.  

The role involves supporting the underwriting process by gathering and organizing insurance application information, managing documentation,assistingwith policy issuance, providing technical support, and ensuring compliance with company guidelines and regulatory requirements. The TAs also communicate with clients/brokers and collaborate with team members ensuringoptimalcustomer service. 

What will you do in this role? 

Data Gathering and Documentation: 

• Gather and organize information pertinent to insurance applications, including applicant details, risk factors, policy specifications.Assistin obtainingadditionalunderwriting documents (subjectivities), throughtimelyand diligent follow-ups.  

• Maintain a diary system to ensure prompt receipt of account information. 

• Conduct thorough reviews of underwriting documents and policies to ensure accuracy and compliance with company guidelines and regulatory requirements. 

• Adhere rigorously to compliance standards whilemaintainingaccurateaccount files and underwriting documentation.  

Policy Issuance, Processing and Technical Support: 

• Provide support in processing policy endorsements, renewals, cancellations, and other policy-related transactions. 

• Process and book endorsements including premium bearing endorsements within established company Service Level Agreement (SLA) guidelines.  

• Accurately input account information into Policy Issuance (PIL) and endorsement logs.  

• Utilize underwriting software for data input and report generation. 

• Createpost-binding E-File in Insurance Desktop (IDT) and update the PIL with account information. 

• Process various notices and filings such as Broker of Record (BOR) notices, Direct Notices of Cancellation and Motor Carrier Filings. 

• Handle declination letters, loss control survey inspections and final premium audits.  

• Complete clearance of New and Renewal Submissions and Account set up as directed.  

Client Engagement and Communication: 

• Engage with internal/external customers to request information, clarify details, and provide updates. 

• Serve as a point of contact for Operations team and underwriters, providingoptimalcustomer service. 

Team Support and Collaboration: 

• Provide backup support for TA team when needed. 

• Collaborate effectively with various departments and colleagues to address inquiries, resolve issues, and streamline workflow processes.  

Please note that additional duties, responsibilities, and activities appropriate to the nature of this role may be required.  

About You: 

We encourage you to bring your own experience andexpertiseto the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.  

What you need to have: 

• High school diploma or equivalent required.  

• Undergraduatedegree in business, finance, or related field preferred, but notrequired. 

• Preferably aminimum0-2 years’ experience in the commercial insurance industry. 

• Proficiencyin Microsoft Office Suite or similar software. 

• Strong aptitude for learning new computer/software programs. 

• Demonstrates a positive, can-do attitude.   

• Good verbal, written, and interpersonal skills. 

• Strong customer service skills and a professional demeanor.   

Critical competencies: 

• Able to follow directions effectively. 

• Self-motivated and capable of working independently. 

• Skilled at prioritizing tasks and highly organized. 

• Collaborates effectively with team members to achieve goals. 

• Adaptable to change andmaintainsa positive approach in dynamic environments.  

• Attentive to detail and accuracy. 

• Capable of multitasking in a high-volume work environment. 

• Committedto ongoing professional growth and development. 

 Critical skills that align to our values: 

• BuildsRelationships: Build andmaintainprofessional networks with internal and external customers.  

• Communicates with Impact: Clearly and confidently communicate information to a wide audience. 

• Drives Results:Demonstratedrive and initiative to deliver outstanding work and achieve positive outcomes thataffectsthe bottom line.  

• Develops Self and Others:Exhibita growth mind-set, open to new ways of working to achieve ambitious goals. Remain intellectually curious, questioning the status quo, offer ideas, and respect alternative perspectives.Seekto learn and share knowledge.  

• Makes Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers. 

Role Factors: 

In this role, you will typicallybe requiredto: 

Embrace the hybrid culture offered atAXIS,you need to be in office 3 days perweek. 

Much of the work involves using computers for data entry, analysis, and communication. Comfort with prolonged screen time is necessary. 

While much of the work may be desk-bound, there might be occasions requiring mobility within the office environment, such as attending meetings or accessing filing systems. 

What we offer: 

For this position, we currently expect to offer a base salary in the rangeof45k to55k.Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.