Technical Business Analyst - Carnival Global Brand

Job Description

Carnival Corporation is looking for a Technical Business Analyst (TBA) to join a multidisciplinary team of construction, IT infrastructure, port operations, and applications professionals in the planning, development, and execution of large-scale IT infrastructure projects. The TBA will be responsible for ensuring the timely and cost-efficient delivery of IT infrastructure that will support internet connectivity for nearly 10 million cruise passengers annually at our 6 existing ports and Celebration Key, our newest destination which is currently in development. The TBA maintains responsibility beyond delivery, providing ongoing support to 7 cruise ports throughout the Caribbean.

Essential Functions:

Support project delivery;

• Solicit, document, and gain consensus on project requirements
• Research and recommend solutions based on requirements
• Develop infrastructure cost estimates 
• Create Work Breakdown Structure and task-level project plan 
• Coordinate resources to ensure project objectives are met, remaining within scope, schedule, and budget
• Develop and execute project communications plan for all stakeholders; executive-level, working group
• Document and monitor infrastructure project risks

Post-delivery operational support;

• Review current support processes for opportunities to improve productivity, streamline workflows, and reduce cost
• Lead IT standardization efforts for accounting, email, and inventory solutions deployed across the existing ports
• Ensure IT lifecycle by creating, tracking, and reporting on IT maintenance schedule, including patching, updates, and end-of-life refresh schedules
• Onboard/Offboard team members. Setup or decommission user accounts, order necessary hardware, work with new hire to verify required software is installed and test user accounts

Qualifications:

• Minimum Education:  Bachelor’s Degree
• Discipline/Major:  Computer science, information systems, finance or economics
• Required Certifications:  Project Management Professional (PMP)
• Required Years and Area of Professional Experience: At least 5 years of experience working in IT support or IT project management
• Critical Professional Related Technical/Computer Skills: Strong analytical, problem-solving, and communication skills
• Preferred Education:  Bachelor’s degree
• Preferred Experience and Type:  IT support, project management, finance
• Knowledge, Skills & Abilities:  Basic knowledge in networking principles, background in construction a plus. Must possess the persistence to keep initiatives on track, be highly organized, proficient with industry standard tools, work well under pressure, easily adapt to changing requirements, and be a world-class collaborator

Decision-Making:

Tactical:  Decisions focus on intermediate-term issues. The purpose of decisions made at this level are to help move CCL closer to reaching strategic goals. Outcomes are predictable. After a decision is made by Top Executive Leadership, the next phase is to take the needed steps to implement it.  Examples are: The amount of money required to implement, which advertising agency to promote a new service or to provide an incentive plan to employees to encourage increased revenue

Travel:  Less than 25% non-shipboard travel likely

Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits: 
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits: 
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site preschool program at our Miami campus

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