Technical Change/Incident Management at The Ceres Group
Boston, MA 02297
About the Job
Job Title:Technical Change/Incident Management
Job Function:Project Manager
Location:Boston, MA
Industry:Asset ManagementBanking
Job Number:JO-2006-1287
Looking to take ownership of moving a companies technology initiatives to their future state? This might be the role for you.The Technical Change Analyst has two primary functions:Coordination and facilitation of the regular operational review and approval of changes affecting our firm's technical environment. This includes software, hardware, and configuration changes. Reviews are conducted with key members of all teams in technology, as well as various functions of the risk management organization.When there are significant system outages, the analyst is responsible for initiating a post mortem investigation for the purposes of identifying the root cause and making recommendations for process or system improvements to prevent re-occurrence. Responsibilities, Duties, and Accountabilities:Application of a consistent change management process and tools to properly facilitate control over technical changes in the environmentIdentify opportunities to improve the change management process, including approvals, reviews, and communication of changesCreate and implement change management strategies and plans that maximize employee adoption and usage and minimize resistanceConduct impact analyses, assess change readiness and identify key stakeholders.Support and engage senior leadersTrack and report issuesDefine and measure success metrics and monitor change progressCreation of a process and deliverables to support a problem management functionPerform detailed post mortem analysis on significant outages to identify root causeRecommend improvement opportunities to reduce or eliminate outage risksQualifications:Excellent written, presentation, and collaboration skillsProven ability to partner and find common ground between varying business and technical teamsA minimum of 6 years experience working in IT technical projects and changes Bachelor’s degree in IT requiredWorking knowledge of infrastructure, network, and software development practices Process improvement knowledge to identify/recommend opportunitiesAbility to communicate and work with all levels of management within the organizationTracking and analysis of KPIs and metricsWorking knowledge of industry operating standards such as COBIT, ITIL, ISO, etc.CISA certification preferred but not required
Job Function:Project Manager
Location:Boston, MA
Industry:Asset ManagementBanking
Job Number:JO-2006-1287
Looking to take ownership of moving a companies technology initiatives to their future state? This might be the role for you.The Technical Change Analyst has two primary functions:Coordination and facilitation of the regular operational review and approval of changes affecting our firm's technical environment. This includes software, hardware, and configuration changes. Reviews are conducted with key members of all teams in technology, as well as various functions of the risk management organization.When there are significant system outages, the analyst is responsible for initiating a post mortem investigation for the purposes of identifying the root cause and making recommendations for process or system improvements to prevent re-occurrence. Responsibilities, Duties, and Accountabilities:Application of a consistent change management process and tools to properly facilitate control over technical changes in the environmentIdentify opportunities to improve the change management process, including approvals, reviews, and communication of changesCreate and implement change management strategies and plans that maximize employee adoption and usage and minimize resistanceConduct impact analyses, assess change readiness and identify key stakeholders.Support and engage senior leadersTrack and report issuesDefine and measure success metrics and monitor change progressCreation of a process and deliverables to support a problem management functionPerform detailed post mortem analysis on significant outages to identify root causeRecommend improvement opportunities to reduce or eliminate outage risksQualifications:Excellent written, presentation, and collaboration skillsProven ability to partner and find common ground between varying business and technical teamsA minimum of 6 years experience working in IT technical projects and changes Bachelor’s degree in IT requiredWorking knowledge of infrastructure, network, and software development practices Process improvement knowledge to identify/recommend opportunitiesAbility to communicate and work with all levels of management within the organizationTracking and analysis of KPIs and metricsWorking knowledge of industry operating standards such as COBIT, ITIL, ISO, etc.CISA certification preferred but not required
