Technical Consultant- Customer Service Management (CSM) and Field Service Management (FSM) - Sigital

Sigital is seeking an experienced, ServiceNow Technical Consultant with a focus assisting clients in implementing and leveraging the Customer Service Management (CSM) and Field Service Management (FSM) applications. This is a hands-on role capable of leading technical implementations to ensure customer engagements are successfully delivered. The consultant will have the ability to guide customers through understanding technical solutions to their business requirements. Experience delivering solutions with other ServiceNow applications is a plus.

Job Responsibilities:

● Be a member of the overall implementation project team.
● Drives process definition, re-engineering, improvement, and gap analysis of as- is/to-be processes.
● Identifying solutions from a people, process and technology perspective during technical and functional workshops with key client stakeholders, generating the required outputs to the level required for the subsequent stages of engagement.
● Identifying areas of business process improvement (efficiency and effectiveness) and determining solutions that detail pros, cons, risks, benefits, and costs.
● Communicate with your team and client regarding business process, requirements, and design, to ensure that proposed solutions meet client needs.
● Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team, including industry partners working as part of the same project team.
● Support and enable clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their associated processes.
● Serve as a liaison between client and technical implementation team.
● Ensure process-related deliverables to clients are complete, consistent, high quality, and timely, and delivering valued outcomes.
● Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
● Contribute to the continuous improvements of our implementation methodology and service offerings based on client experiences.

Qualifications:
● US Citizenship
● 2+ years of technical experience as a ServiceNow technical consultant and demonstrable experience successfully delivering CSM implementations.
● Experience successfully delivering ServiceNow FSM, ITSM, SPM or Employee Center implementations (preferred).
● Proven experience configuring and developing ServiceNow functionality and Integrations, including Flows, Business Rules, Java Script, Integration Hub, REST, etc.
● Proven consulting experience leading the analysis and documentation of as-is processes and definition and deployment of to-be processes and solutions in client environments.
● ServiceNow Certified Implementation Specialist-Customer Service Management (CSM)
● ServiceNow Certified Implementation Specialist-Field Service Management (FSM)
● ServiceNow Certified Implementation Specialist-IT Service Management (ITSM)
● ServiceNow Certified Application Developer (CAD) (preferred)
● Current/Previous ServiceNow Partner work experience (preferred)
● Ability to work as part of a team and independently
● BS or BA degree in a technology or business major (preferred)

Sigital offers Remote FTE work, Healthcare benefits, 401K and a great place working with ServiceNow passionate people.