Technical Consultant - Impact - IC3 - IC5 - ServiceNow

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

U.S. Citizen or Greencard holder required.

We are hiring for ALL levels from Associate to Senior. 

This role is required in office, 2 days per week, at our San Diego office in California

What you get to do in this role: 

The role of the Technical Consultant – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

• Present and deliver offerings from our portfolio of technical accelerators to large enterprise customers remotely
• Prepare all client-facing and internal deliverables that are technology-related
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
• Participate in the development of new offerings for our technical accelerator portfolio
• Engage with customers’ requests in Impact including scoping of the level of effort as part of technical accelerator recommendations.
• Demonstrate the product, both standard and tailored to customer needs.
• Responsible for understanding customer’s business and technical needs and relating them to the Impact products.
• Develop and maintain strong working relationships with global Impact team members
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Mentor resources and peer review development work
• Help customers unlock business value and improve the adoption of the ServiceNow products.
• Deliver our portfolio of technical accelerators remotely to Impact customers.
• Act as the ServiceNow subject matter expert and share ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.
• Contributes to net new accelerator innovation and continuous improvement efforts.

For positions in California (outside of the Bay Area), we offer a base pay of $109,000.00-223,000.00, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

• 3-5 years of hands-on ServiceNow platform experience 
• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
• Experience with any of the product areas: ITOM/ITAM/SPM/GRC
• Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
• Experience working with Agile methodologies
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. 
• Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders.
• Prepared to study for, obtain and maintain ServiceNow certifications.
• Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories. 
• Loves to win as a team and work efficiently in a collaborative environment. 
• · A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
• Have a hungry and humble mindset; and proactively seek help when challenges arise.
• Expectation to come into the San Diego office at least two times a week

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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