Technical Consultant at Rose International

Technical Consultants engage with customers and internal teams to drive our integration strategy and execute on customer integration and technical work needs. This is a customer facing role that requires interfacing directly with customers and prospects to both understand their technical account requirements and deliver identified solutions.

Role Overview:
•Be a strategic partner to the post-sales Customer Success and Implementation team, learn customer pain points with their existing processes and scope requirements for potential integrations.
•Create and update productized and custom integrations with customer ISVs, for example: QuickBooks Online, NetSuite, Sage Intacct, Okta, OneLogin, etc.
•Research product and technical capabilities and limitations of applications that we may want to integrate.
•Document integrations and technical processes for onboarding customers onto the Travel Bank platform.
•Work closely with our feature teams to validate new integrations.

Day to Day:
•Join customer calls coordinate by either a CSM or Implementation Specialist to discover what technical needs a customer has
•Manage a task list of implementation tickets for delivery of various integrations, file setup, or other technical work requested by CSMs or Implementation Specialists on behalf of the customer
•Follow up directly with customers when additional information is needed to complete a task
•Document the process for all technical work that is completed in order to create a process that is scalable
•Determine an appropriate integration strategy based on patterns in customer needs; this could include identifying API integrations we should productize next, working with Product to create internal tools for building files, uploading data, or other tasks that currently are done manually
•Maintain a line of communication with customers who have existing integrations to ensure consistent delivery of the data they need (HRIS, Card Feeds, ERP integrations, flat files, etc.); provide maintenance on these integrations where necessary
•Log what types of integrations and technical work has been completed for each customer in our CRM

Implementation Tasks:
•Credit Card Feed:
•ERP Custom Files:
•HRIS Integrations:
•SFTP Integrations:
•Support Direct ERP Integrations (QBO, NetSuite, etc.)

Benefits:

For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).