Technical Content Writer - SF, CA / Buffalo, NY - Odoo Inc
Brisbane, CA
About the Job
Technical Content Writer - SF, CA / Buffalo, NY
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.
Apply Now! Recruitment GuidebookUsers of the Product
12,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
We are currently searching for a highly motivated candidate to
join our Marketing Team!
Team Size
40+ people
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
What we expect
The position is a full-time hybrid role based in our San Francisco, CA or Buffalo, NY office, requiring 3 days in the office and 2 days remote.
Please note that this role is not eligible for fully remote work, with no exceptions.
As a Technical Content Writer, you will be responsible for developing in-depth, accurate, and consumable technical content across Odoo’s content marketing pipelines, which include: User Documentation, Product Tours, eLearning Tutorials, Paid & Organic Microcontent, and Whitepapers. Together, these pipelines educate our userbase, worldwide, on how to use Odoo’s integrated suite of business applications.
The emphasis for this role is technical. Only writers who possess the technical aptitude and can communicate complex technical information will be considered since most of the role depends on the writer’s ability to understand our customers’ environments and the value of Odoo products.
Technical writers at Odoo will learn all of the ins and outs of the software and are expected to become product experts for their given business scope. Writers learn and become proficient in pushing/pulling documentation markup on GitHub, write scripts for large audiences across eLearning and product tour pipelines, and work hand-in-hand with other writers, team leads, content producers, and motion designers to bring their work to life.
General & Advanced Settings
Multi-company
Import/export
Email and Digest settings
Access Rights
In-App Purchases (IAP)
Developer Mode
Integrations
APIs
OAuth
Third-party platforms (3P)
Market Connectors
Productivity Apps & Settings
Discuss
Activities
Calendar
Online Appointment
VoIP
Internet of Things (IoT) / IoT Box
Responsibilities
- Work cross-functionally with the R&D, product, technical, and content marketing staff to stay up-to-date on the latest Odoo features and capabilities. Ensure that knowledge is accurately provided to customers across Odoo’s various communication channels, including user documentation, website product pages, video tutorials, and more.
- Peer review content using best practices from Odoo’s global and US-specific guidelines.
- Write quality long-form technical guides, whitepapers, eLearning scripts, and product tour videos to educate new users and demonstrate business flows.
- Independently author new technical support and user documentation articles. Revise and maintain existing content written by multiple contributors over different Odoo versions.
- Read and write in RST markup and submit new/improved documentation using Git. Perform content and technical reviews using GitHub.
- Manage tasks using Odoo Project, adhering to an annual content calendar.
Valuable Traits
- You value precision in language and technical expertise, with the ability to quickly rewrite articles in your own words.
- You love the art and craft of writing, and samples to prove it.
- You thrive in a fast-paced, hands-on start-up environment; you are able to teach yourself new skills, build your own structure, and work independently, when necessary.
- Open-minded and agile, you continually strive to improve and innovate.
- A quick and autonomous learner with a passion for technology and/or software.
- Approachable, honest, and a fun team player. You foster a culture of teamwork, open communication, and knowledge sharing.
- Flexible and adaptable: you work modularly and ship deliverables quickly.
Must Have
- Bachelor’s Degree or equivalent experience in Writing, Communications, Computer Science, or a related field.
- 1+ year of experience in technical writing, focusing on business applications or software platforms.
- A portfolio of writing samples that demonstrate technical documentation skills.
- Experience with technical documentation, specifically within ERP or SaaS environments.
- Proficiency with Git/GitHub or similar version control systems, or a willingness to learn.
- Ability to handle multiple projects and meet deadlines in a fast-paced, dynamic environment.
Nice to Have
- Experience documenting business applications such as system integrations, scheduling systems, or multi-company support.
- Familiarity with technical settings like system configurations, user permissions, and developer tools.
- Knowledge of or interest in emerging technologies like VoIP, IoT, or communication platform integrations.
What's great in the job?
- Great team of very smart people, in a friendly and open culture.
- No silly tools to use, no rigid working hours.
- No waste of time in enterprise processes, real responsibilities and autonomy.
- Expand your knowledge of various business industries.
- Create content that will help our users on a daily basis.
- Real responsibilities and challenges in a fast evolving company.
The Odoo culture
Building a company we love.
READWho is your manager?
Being a team leader at Odoo.
READThe founder's story
From 1 to 250 employees in a few years.
READWhat we offer.
- Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
- PTO (Paid-time-off), paid sick days, and paid holidays
- Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
- $100 towards a work-from-home office setup
- Evolve in a nice working atmosphere with a passionate, growing team!
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
Estimated Annual Compensation Ranges
SF, CA $70,000 - $85,000
Buffalo, NY $55,000 - $70,000
Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.
Compensation & Perks
A full-time position
with an attractive salary package
Exchange Program
Apply to a similar position
in a subsidiary of Odoo
Sponsored Events
Afterwork events, several team building activities
Trainings
12 days trainings a year and books for career development
Sport Activity
Play any sport with colleagues,
the bill is covered
Eat & Drink
Chef prepared lunches daily, Fruits, Snacks, and Coffee provided
Be part of our team!
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance and New York Fair Chance Act, we will consider employment-qualified applicants with arrest and conviction records.
