Technical Customer Support Specialist - Factbird

At Factbird, we are revolutionizing the world of manufacturing with our advanced digital solutions. Founded in Denmark, we have expanded our horizon across the globe, leaving a profound impact in Europe and North America. Our mission is to redefine the boundaries of Manufacturing Intelligence, promoting operational efficiency, enhanced process optimization and sustainable practices.

Who We're Looking For:

We are seeking a dedicated and technically skilled individual to join our team as a Technical Customer Support Specialist. This role demands a strong technical background, particularly in automation, along with exceptional problem-solving abilities. An ideal candidate holds a degree in Computer Science, Electrical Engineering, Automation, or Robot Technology and has a passion for delivering top-notch customer support in a dynamic environment.

What You Will Be Doing:

• Technical Planning: collaborate with stakeholders to plan technical project aspects, ensuring alignment with company goals.
• Design & Development: Design and oversee integration solutions, ensuring adherence to project and industry standards.
• Quality Assurance: Lead testing and quality assurance processes, including establishing protocols and troubleshooting technical issues.
• Review & Maintenance: Oversee system maintenance post-deployment, handling issues or upgrades to meet user needs.
• Communication: Translate complex technical information for non-technical stakeholders, ensuring clear communication.
• Risk Management: Assess and mitigate technical risks impacting project timelines and devise contingency plans.
• Customer Support:
• Act as a technical troubleshooter, resolving hardware, software, and network issues for smooth customer experiences.
• Address user inquiries with professional, timely support.
• Maintain accurate records of support activities and follow-ups to ensure seamless operations.

Why You’re a Perfect Fit:

• You have a background in Electrical Engineering, Automation, or Robot Technology.
• You've gained experience working with automation, and in technical support roles.
• You're knowledgeable in designing, building, and testing solutions with sensors, IoT devices, and connectivity.
• You possess excellent problem-solving skills, adept at troubleshooting and resolving complex technical issues.
• You communicate effectively with both technical and non-technical stakeholders.
• Your strong organizational skills help you maintain records and manage risk assessments efficiently.
• You have a high degree of accountability and enjoy collaborating with various stakeholders.

The Factbird Story

Factbird originated from the Emendo consulting group, recognized for its prowess in lean manufacturing and process optimization. While our roots are deep in this heritage, we have charted our unique course, standing at the forefront of manufacturing intelligence software today.

At Factbird, we pride ourselves on delivering plug-and-play hardware that can be installed in minutes. When paired with our innovative web-based software, our solutions provide you with insights accessible from any device, anywhere.

With our presence in over twenty-five countries and offices in Denmark and the United States, we are scaling significantly across the globe. Currently, we have a team of 50+ talented employees based in Denmark, the United States, Germany, and Sweden, dedicated to our mission, and our system is used by 200+ manufacturers worldwide daily.

At Factbird we take care of our people. Here is what we offer

• Employee Equity Program.
• Flexible working hours. Remote work or co-working space. You choose!
• Medical, dental, and vision insurance. 401 (K)
• Paid parental leave policy.
• Flexible paid time off/holidays
• Plans for career growth, tailored training, mentorship, and cross-team cooperation.
• Great and structured onboarding.
• An international, diverse, and inclusive culture.

Application Process

Excited about the opportunity to join the Factbird Team?

To start the process, please send us your resume, share a bit about your experience and background. Once we review your profile, we will begin inviting potential fits to an interview with our recruitment team.

Feel free to pass this information along to anyone you know who may be a suitable candidate!

An initial video call with our recruiter, a discussion with our hiring managers, and a final meeting with our leadership team make up our interview process. During the interview process, we will also include time for you to meet the rest of the team.

If you have any questions, reach out to Khristel Aparicio (khma@factbird.com).

Equal Opportunity Employer

At Factbird, we proudly embrace diversity and equality in our workplace. We believe that a thriving organization is built on the foundation of inclusivity, where every individual is valued for their unique perspectives, experiences, and identities. We're committed to fostering an environment where our employees feel empowered to be their authentic selves, knowing that their differences enrich our collective journey.

At Factbird, we do not discriminate based on factors such as race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. We celebrate diversity as a source of strength, driving innovation, collaboration, and growth. Our commitment to equality extends to every aspect of our operations, from recruitment and hiring to career development and beyond.

We understand that each person may have unique needs, and we're dedicated to providing reasonable accommodations to ensure equal opportunities for all. If you require assistance or accommodation during any stage of the application or interview process, please reach out to us at khma@factbird.com. We're here to support you in every step of your journey with us. At Factbird, we believe that embracing diversity isn't just the right thing to do – it's the key to unlocking our full potential and creating a workplace where everyone can thrive.