Technical Field Manager - Artech LLC
St Louis, MO 63101
About the Job
Central Region Technical Field Manager
Fully Remote - Field, 75% - 80% travel within their region
Location: This is a home-based position, and location should be St. Louis, MO area - Central Region. Candidates need to reside in or near St. Louis MO (within an hour or so) as it is centralized to dealerships they would be supporting. Exception with right candidate (strong Audi background) in Indianapolis or Louisville)
Role Summary
This technical position, part of the Product Quality and Technical Service team, is field based and provides mobile technical expertise directly supporting customer satisfaction, Audi dealers and the improvement of Audi vehicles product quality.
Main responsibilities include the (a) identification, analysis, and report, of causes for product performance and quality shortcomings of in-use vehicles, (b) direct assistance to Audi dealers in the prompt, efficient and effective repair of customer vehicles, documenting all findings.
Responsibilities
Manager's Must Have's
Required Skills
Desired Skills
Education
Required
Work Flexibility
Fully Remote - Field, 75% - 80% travel within their region
Location: This is a home-based position, and location should be St. Louis, MO area - Central Region. Candidates need to reside in or near St. Louis MO (within an hour or so) as it is centralized to dealerships they would be supporting. Exception with right candidate (strong Audi background) in Indianapolis or Louisville)
Role Summary
This technical position, part of the Product Quality and Technical Service team, is field based and provides mobile technical expertise directly supporting customer satisfaction, Audi dealers and the improvement of Audi vehicles product quality.
Main responsibilities include the (a) identification, analysis, and report, of causes for product performance and quality shortcomings of in-use vehicles, (b) direct assistance to Audi dealers in the prompt, efficient and effective repair of customer vehicles, documenting all findings.
Responsibilities
- Improve customer service experience, through the prompt and correct repair of vehicles and the forward resolution of quality issues.
- Conduct in-depth on-site technical analysis as a component of the AoA-Audi AG process for the resolution of product quality issues.
- Report emerging vehicle quality issues to the Product Support specialists.
- Report service information (internal) shortcoming, errors/missing repair information, tool shortcomings, wiring diagrams, etc.
- Promptly support Audi dealers to manage technical customer cases, diagnose and correctly repair difficult to localize product shortcomings on customer vehicles, as dispatched through the Technical Assistance Team or the Technical Field Leader.
- Partner with the Region teams and Customer Care teams in dealing with sensitive customer vehicle technical issues.
- Ensure that all the information that is collected during dealer visits is promptly documented and delivered to technical and Region teams in a professional manner (Contact Report): including technical analysis detailed results, pictures, videos, process and dealer service readiness/repair quality observations, training recommendations, need for warranty review, etc.....
- Organize and host technical-update meetings with dealer service personnel (shop foremen, lead technicians).
- Continuously develop own technical/personal knowledge/skills by participating in training and development opportunities.
- Provide cross-functional technical assistance to other groups of AoA, VWGoA, Audi AG. Support field activities of Audi AG.
- Support the operation of the team by performing special projects and tasks as necessary (tool purchases, meeting planning, proctor technical training, etc...).
Manager's Must Have's
- Strong automotive technical knowledge.
- Must have recent, hands-on automotive technical issue diagnosis experience
- In depth technical expertise with Audi brand vehicles; EV vehicles specific training
- Passport - may need to travel to Germany
- Candidates must reside in or near St. Louis MO (within an hour or so) as it is centralized to dealerships they would be supporting.
- Exception with right candidate (strong Audi background) in Indianapolis or Louisville)
- Does not meet specific in-depth technical expertise on Audi brand vehicles
- Lacking knowledge with EV vehicles specific training
- No in-depth technical expertise with Audi brand vehicles
Required Skills
- Strong automotive technical knowledge.
- Must have recent, hands-on automotive technical issue diagnosis experience
- Strong orientation / ability to work in teams and support others.
- Must have recent, hands-on automotive technical issue diagnosis experience
- In depth technical expertise with Audi brand vehicles; EV vehicles specific training
- Driven, self-motivated, extremely well organized, detail oriented and disciplined.
- Performance oriented and focused on self-development.
- Hold valid unrestricted driver license and passport.
Desired Skills
- Previous technical experience in retail service as certified master technician or similar field/service/training technical positions with vehicle manufacturers.
- Prior technical experience with Audi, VW, Porsche or other European OEM.
Education
Required
- Associate Degree in Automotive Technology or equivalent degree or certification
- Automotive High Voltage certification/training
- Bachelor's degree in science with major in a technical subject or equivalent degree or certification (ASE A1-A8 + L1)
Work Flexibility
- This position requires extensive, often short-notice, regional travel (70-80% of time), including occasional national travel, with overnight stays when needed.
- Must be able to work flexible hours, occasionally greater than the normal work week (usually travel time).
- Rare, short-duration (4-5 days stay) international travel (Germany) is also required.
Source : Artech LLC
