Technical Field Support Specialist - Effective School Solutions

About ESS: Effective School Solutions (ESS) is one of the country's leading providers of school-based mental health solutions, helping districts improve the mental health of K-12 students with accurate behavioral disorders including depression anxiety, severe trauma, grief, intense behavioral challenges, and more. Serving over 6,000 students in twelve states, ESS was founded based on the concept of offering the types of higher acuity clinical care that students would normally receive in a private practice or private school setting. 

About the role: As a vital member of the Effective School Solutions team, the Technical Field Support Specialist plays a key role in maintaining the smooth and efficient operation of our regional teams. In this role, you will manage various technical and administrative tasks and projects designed to keep our Clinical Operations organized and productive. Success in this position requires thriving in a fast-paced environment, effectively prioritizing tasks, and managing multiple requests with ease. 

If you have a passion for driving operational efficiency and are motivated to contribute to a team that is making a difference in schools, we encourage you to apply. 

Responsibilities:

Administrative 

• Purchase, maintain, and track inventory of technology equipment and supplies. 
• Efficiently manage inventory of supplies, oversee procurement processes, and ensure timely delivery to clinical office spaces across multiple locations.
• Track and purchase furniture and other necessary furnishings for ESS therapeutic spaces.
• Oversee maintenance of storage spaces with ESS materials and furnishings.
• Facilitate requests for external print and copy services, ensuring high-quality outputs within established timelines.
• Assist the finance department with expense reports and maintain accurate spending records.
• Maintain the clinical SharePoint page with current and relevant information accessible to stakeholders. 

Technical Support  

• Perform daily administrative tasks, including updating the knowledge base, monitoring ticket queues, and responding to inquiries from external and internal customers.
• Properly escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to the correct resources.
• Maintain and administer an internal ticketing, inventory, and onboarding/offboarding system.
• Ensure smooth onboarding/offboarding experiences by following proper procedures.
• Communicate and troubleshoot with vendors regarding issues.
• Assist the VP of IT with new initiatives and directives. 

Competencies:

• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook to streamline processes and enhance productivity. 
• Exceptional written and verbal communication skills with strong interpersonal abilities to interact effectively with stakeholders at all levels.
• Meticulous attention to detail and high accuracy in document preparation and data management.
• Commitment to outstanding customer service with an approachable demeanor, fostering positive relationships.
• Independent judgment and critical thinking skills to analyze situations and make informed decisions.
• Strong organizational skills with the ability to prioritize tasks effectively to meet deadlines and achieve goals both independently and collaboratively.
• Excellent time management and organizational skills.
• Ability to effectively prioritize and execute tasks to achieve scheduled deadlines.
• Highly self-motivated and directed, with keen attention to detail. 

Qualifications: 

• Bachelor's or associate degree preferred; high school diploma or equivalent required.
• Minimum of 3 years of hands-on administrative office support experience in a corporate environment, supporting multiple staff.
• Advanced computer skills, including proficiency in Word, Excel, and PowerPoint.
• Experience with electronic document management systems preferred.
• Proven experience in performing daily administrative tasks such as updating knowledge bases, monitoring ticket queues, and responding to inquiries.
• Demonstrated ability to escalate unresolved queries and properly route problems to the correct resources.
• Experience in purchasing, maintaining, and tracking technology equipment and supplies.
• Proven ability to maintain and administer internal ticketing, inventory, and onboarding/offboarding systems.
• Strong experience in communicating and troubleshooting with vendors regarding issues. 

Why join Effective School Solutions? 

• ESS is focused on addressing one of the biggest challenges our country is facing - - the mental health of our youth.
• ESS provides staff with excellent career growth opportunities
• ESS is a dynamic organization with a strong record of accomplishment of innovation and growth
• ESS values clinician voice and perspective and has multiple methods to give feedback and input on company decisions.
• ESS offers staff competitive compensation and benefits offerings. 

ESS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.