Technical Implementation Coordinator - PHMG Careers

Location: 401 N Michigan Ave, Chicago, IL 
Hours: 10am-7pm 
Salary: $49,500 OTE

Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud based telephony optimisation – trusted by leading brands and SMEs alike to enhance the caller experience at 
every opportunity.

To maintain our position at the forefront of our industry – and sustain our continual growth – we're expanding our
technology consulting team supporting our clients.

As a Technical Implementation Coordinator you'll provide technical support during the implementation of bespoke audio branding 
services for our clients' telephony systems. With support from our expert internal engineering team and 3rd party
providers you'll be committed to delivering the best experience possible, ensuring clients experience the world-class service we're known for.
Working hand-in-hand with our dedicated Account Managers you'll gain a detailed understanding of their phone
system and determine the best strategy to upload our productions.
Your work will be directed through our CRM systems and project cases, so we'll make the best use of your 
organisation skills and ability to prioritise your own time. You'll have a detailed training plan to develop your 
technical skills. What we ask is that you bring the passion, hard work and drive to be successful.

What you'll be doing:
• Organising and coordinating technical implementation work with external sub-contractors, in-house 
engineers or other internal teams
• Logging into client telephone systems remotely to implement changes to the call flow or to upload new 
audio productions
• Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
• Managing and updating all project work into the CRM and related project cases

What you'll need:
• Strong communication skills
• A highly organised approach to your work
• Experience working in an IT/Tech environment performing problem solving tasks or trouble shooting IT 
issues
• Experience of working in a telecoms environment would be advantageous

Perks of working at PHMG:
• 18 days PTO, 2 VTO days, plus 7 federal holidays, and half day following your birthday
• Complete health benefits package including employer sponsored life insurance
• 401K with company matching
• Ventra Transit Benefit program
• Exciting social scene and lively atmosphere (intramurals, happy hours, etc.)
• Dynamic offices with spectacular views of Lake Michigan
• Monthly on-site barber and nail beautician
• Summer hours
• Free onsite gym membership after 3 months

About PHMG:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio 
branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes 
household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All applicants must possess current US work authorization.

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