Technical Inside Sales Representative - Bray Controls

If you're a driven customer service/inside sales professional who is looking for a growth opportunity within a dynamic environment, an Inside Sales Representative role with Bray Sales Gulf States. Enjoy working with a strong community of colleagues who support and celebrate each other's professional wins.  You will join our stable, growing company that is backed by a diversified organization.  Success in this position will lead to increased earnings.  Join our team of energetic, hard-working professionals and watch your career take off to new heights.

Company: Bray Sales Gulf States, a division of Bray Sales, Inc.

Location: Onsite - 5 days a week, Gonzales, LA

Job Summary: As a Technical Inside Sales Representative (TISR) at Bray Sales, you will serve as the primary point of contact for our valued customers, ensuring exceptional service and support. You will collaborate closely with internal departments to address customer inquiries, process orders, provide technical information, and resolve issues promptly. 

Responsibilities:

• Maintaining strong relationships with assigned customer accounts.
• Use Bray’s computer systems to handle customer inquiries and process sales orders efficiently.
• Coordinate with internal teams to fulfill customer requests for technical details, order updates, expedited orders, and issue resolutions.
• Provide excellent customer service via phone, email, and in-person interactions.
• Receive thorough training on Bray’s products, systems, and processes to effectively support customers and contribute to team success.

Ideal Experience:

• 2 to 5 years of successful inside sales or customer service experience in an industrial environment, preferably in valves and flow control products.
• Proven track record in customer relationship management, with strong interpersonal skills across various communication channels.
• Proficiency in computer skills, including Microsoft Excel, Word, and overall computer literacy in a fast-paced office setting.
• Familiarity with CRM and ERP/MRP systems is preferred.
• Ability to interpret technical requirements and effectively communicate solutions internally and to customers.
• Detail-oriented with excellent organizational and documentation skills.
• Strong oral and written communication skills, with a focus on accuracy and efficiency in a dynamic work environment.
• Working knowledge of Microsoft Office Suite, specifically in Outlook and Excel
• Knowledge of supply chain systems preferred.

Qualifications:

• Permanent work authorization in the USA is required.
• Understanding of industrial manufacturing environments is advantageous.
• High School Diploma or GED required at minimum.  Bachelor's degree or equivalent relevant education and experience preferred.

Benefits:

• Competitive compensation.
• Comprehensive benefits package including health insurance, retirement plans, and more.
• Supportive work environment with a team-oriented culture that celebrates professional achievements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Inside Sales