Technical Operations Support Specialist - Grand Rapids Community College

The Technical Operations Support Specialist is a multifaceted and self-directed technician that provides installation, maintenance, and disposition support for academic equipment at GRCC. The technician will work in both office and educational lab environments.

Academic equipment includes electrical, mechanical, hydraulic, pneumatic, electronic, and specialty items ranging from industrial machines (e.g. automotive lifts, plastic injection machines, mills, lathes) to commercial assets (e.g. hospital beds, dental chairs, and vehicles) to educational trainers (e.g. medical manikins and simulators). The technician must possess the technical skills required to assist with installing new equipment, trouble-shooting, repairing, and maintaining existing equipment. Additionally, excellent interpersonal skills to support faculty, staff, students, and external repair specialists are a must.

An effective technician is one who can skillfully work with equipment while serving as the first level of communication with several stakeholders.

Requisition ID: 119
Department: Technical Operations
Employee Group: Professional, Management, & Administration
Schedule: 40 hours per week / 52 weeks per year
Compensation: Grade AP3, $45,375
Benefits: Full Time
Reports to: Associate Director of Technical Operations
Posting Opens: 09/13/2024
Posting Closes: 09/30/2024

ESSENTIAL FUNCTIONS

General Responsibilities

• Observing proper operation, maintenance, and safety procedures
• Prepare for Level 2 responsibilities to ensure continuity of experience within the organization.
• Regular attendance during normally scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Other duties as assigned by the supervisor.

Technician Responsibilities

• Inspecting and maintaining complex mechanical, electrical, electronic, electro-mechanical, mechatronics, and automation equipment.
• Modifying and repairing complex mechanical, electrical, electronics, electro-mechanical, mechatronics, and automation equipment under supervision.
• Install or program computer hardware, or machine/ instrumentation software in microprocessor-based systems.
• Operating vehicles, mechanized devices, or equipment.
• Establishing and maintaining interpersonal relationships.
• Maintain inventories of department equipment and repair parts, order parts/supplies as required.
• Inspect, operate, or test machinery and equipment to diagnose malfunctions under supervision.
• Adjust functional parts of devices or control instruments.
• Transport parts, tools, equipment, and other material between work areas and storage, using cranes, hoists, or dollies.
• Dismantle machines and remove parts for repair, using hand tools, chain falls, jacks, cranes, or hoists under supervision.
• Install, replace, or change parts and attachments using hand tools and precision instruments, according to technical requirements under supervision.
• Reassemble and test equipment after repair or maintenance work under supervision.
• Collaborate with other workers to repair or move machines, parts, or equipment.
• Record production, repair, and machine maintenance information.
• Lubricate or apply adhesives or other materials to machines, parts, or equipment according to technical requirements.
• Collect and discard worn machine parts and other refuse to maintain machinery and work areas.

JOB SPECIFICATIONS

Education Credentials

• Technical and project certificates benefit this position (e.g. PMI, SCRUM, SMRP, IMI) preferred

Work Experience

• Minimum of 2 years experience with hands-on equipment installation and/or maintenance required.
• Military training and experience in technical and/or leadership roles preferred (DOD COOL Job Family “Installation, Maintenance, and Repair”).

Skills

• Adaptability and Learning Agility - GRCC programs support a variety of fields, all of which require different levels of technical support. The Level 1 technician should be comfortable and capable of gaining sufficient expertise in any of these fields to support the technical needs of the project.
  • School of Business and Industry - Applied Technology, Automotive, Business, Criminal Justice, Manufacturing, Culinary
  • School of Health Sciences - Allied Health, Dental, Exercise Science, Nursing, Radiologic Technology, Occupational Therapy
  • School of STEM - Architectural and Mechanical Design, Computer Information Systems
• Teamwork and Collaboration - The Level 1 technician will be expected to work with the Level 2 technicians to learn, and gain proficiency with their equipment. Teamwork is often vital to accomplish a task safely and efficiently.
• Soft Skills - Communication, teamwork, and coordination with stakeholders, vendors, contractors, supervisors, peers, and subordinates are vital components of the position.
• Problem Solving and Critical Thinking - The Level 1 technician is the most likely person to find and experience technical problems during inspection and maintenance. This requires the ability to think beyond standard procedures and recognize when something is wrong. The Level 1 technician is expected to ask for help and guidance before resolving issues.
• Independence and Judgment - The Level 1 technician is supported by the full team of technical experience at GRCC, but is expected to work with minimal supervision, manage their own time effectively, and maintain control over all responsibilities while requesting assistance early and often when required.
• Technical Skills and Documentation - The Level 1 technician must have knowledge of hand tools, power tools, test equipment, and diagnostic tools (e.g. oscilloscopes, thermal imagers, micrometers) and be able to effectively document work plans, actions, and lessons learned.

Physical Demands

• Must be able to operate a computer in an office environment or navigate industrial/construction sites for an entire shift.
• Must be able to lift, carry, push or pull a variety of tools, equipment and materials, with or without accommodations.
• Must be able to disassemble/reassemble equipment and remove/replace parts weighing up to 25 lbs without assistance.
• Must be able to reach and manipulate hardware, tools, and components (e.g. switches, bolts, valves, hoses) within and around equipment.

Mental Demands

• Excellent interpersonal and communication skills.
• Ability to prioritize multiple assignments and work independently.
• Responsive to changing priorities.
• Willingness to promote an inclusive environment and work with diverse individuals in a team environment.
• Life-long learner.

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Will work alone the majority of the time.
• Will be required to work on the main campus and any offsite locations.
• Will work primarily in academic labs, in a workshop, or in an office.
• May be required to work in an active construction site during special projects.
• Will work with diverse and sometimes hazardous equipment.
• Will work with hazardous substances and equipment (e.g. lubricants, solvents, and industrial equipment).
• Must have the ability to travel between GRCC facilities, suppliers, hardware stores, etc.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments: https://assessment.predictiveindex.com/bo/8MMT/Tech_Ops_Supp_Spec

HIRING PROCESS

GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.

Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.