Technical Operations Training Coordinator - Endeavor Air
Minneapolis, MN 55450
About the Job
Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140+ destinations in the United States, Canada, and the Caribbean.
Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.
We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.
Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.
The Technical Operations Training Coordinator provides administrative support within the Tech Ops Training Department, supports the implementation and administration of the Tech Ops training program, coordinates travel to and from training events, as well as maintains personnel training records within the Company’s Learning Management System (LMS).
Responsibilities:- Maintains an understanding of Company policy and FAA guidance as related to the maintenance training program and informs the Manager, Tech Ops Training when training discrepancies may exist
- Complies with official request for training verifications and supporting documentation under the direction of the Manager, Tech Ops Training.
- Serves as point of contact for general Tech Ops Training related questions and administrator of Tech Ops Training mailbox.
- Coordinates with Supervisor, Tech Ops Instructors to ensure LMS training schedule accurately reflects necessary course information (e.g. course offering date, associated instructor, training location, etc.).
- Enroll and monitor enrollment of students for courses in training schedule.
- Verifies completion of classes and awards credit for completed training in LMS.
- Schedule/coordinate all travel/hotel/car rental reservations for Tech Ops training events.
- Coordinates with all external vendors for password issues, LMS issues and setting up new accounts.
- Assist the training instructors in preparation for delivering scheduled training courses and in completing required documentation for course completion.
- Performs data input of completed training into the Company LMS and completes status changes to adjust premium pay when required.
- Communicates with and assists Technical Operations personnel on maintenance training related matters.
- Assists Manager, Tech Ops Training and department staff with the production of training related documents and training reports.
- Provides information to other departments and external entities regarding training related documents and training reports.
- Coordinate with Human Resources for New Hire Onboarding as it pertains to Tech Ops.
- Conduct FAA Airmen Certification validation for Tech Ops employees.
- Coordinate all logistical requirements related to Tech Ops training events to include meeting rooms and equipment as needed.
- Coordinates with API and Endeavor Air Program Hotel Administrator on new contracts for hotels.
- Additional responsibilities for the position as may be defined in approved or accepted Company manuals.
- Other duties as asigned
- None
- Embraces diverse people, thinking and styles. Listens and communicates openly, honestly, and respectfully. Acts in an ethical manner.
- Concern for Safety – Consistently makes safety and security, of self the priority
- A continuous learner who identifies and addresses learning needs to advance own performance.
- Dedicated to meeting the expectations and requirements of internal and external customers
- High School Diploma/GED equivalent or Associates Degree (preferred).
- 2-4 years of office management experience.
- Some airline operations experience preferred.
- Must possess excellent organizational skills to meet deadlines.
- Strong oral and written communication skills and abilities.
- Proficient in: MS Office (Word, Excel and Outlook) and general internet applications.
- Strong ability to multi-task efficiently and effectively to meet given time parameters
- Strong work ethic, reliable, self-motivated with a positive attitude
- Ability to adapt to rapid changes in performance of essential job functions.
- Computer work, in a typical office environment.
- Some repetitive motion such as typing and position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags, files, etc. not in excess of 30 lbs.
- Can involve long periods of sitting.
Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.
- Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
- Comprehensive Medical, Dental, and Vision Plans
- 401(k) with Company Match starting on Day 1
- Operational Performance Rewards (OPR) Program
- Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options
