Technical Ops Support Specialist - Diverse Linx
Austin, TX
About the Job
Hello,
I ve a position of Technical Ops Support Specialist .
Location: Austin, TX
Job Description:
I ve a position of Technical Ops Support Specialist .
Location: Austin, TX
Job Description:
- Experience 2 to 3 years
- Ability to adapt and thrive in a dynamic, fast-paced environment.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Strong analytical skills with the ability to gather and interpret data effectively.
- Excellent troubleshooting skills and familiarity with a variety of systems, ideally both hardware and software.
- Proven ability to meet deadlines without compromising quality.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Detail-oriented with a commitment to accuracy and efficiency.
- Bachelor's degree in a related field or equivalent work experience.
- Advanced knowledge of macOS and iOS troubleshooting. Including hardware/software isolation theory. Network configuration and troubleshooting, including VPN. Comfortable with CLi a plus.
- Experience running diagnostics, firmware updates, to resolve hardware/software issues.
- Comfortable with services, protocols, and concepts such as ssh, smb, vnc.
- Experience operating Windows and Linux a plus.
- Basic knowledge of AppleScript, Automator, and Python a plus.
- The ideal candidate for this role is a proactive team player capable of wearing many hats, from handling high-priority projects to managing routine administrative tasks. The candidate should be self-driven, detail-oriented, and capable of independently driving investigations and projects forward while maintaining operational excellence.
- Drive and organize investigations, ensuring timely completion and alignment with organizational objectives.
- Foster collaboration with cross-functional teams to manage testing activities effectively.
- Provide second-level support for escalated technical issues, resolving them promptly to minimize operational disruptions.
- Triage arising issues in the field, prioritizing them based on urgency and impact on operations.
- Gather and analyze metrics to identify opportunities for improving resource allocation and operational efficiency.
- Utilize hands-on experience to troubleshoot system issues and ensure smooth functionality across all operational systems.
Source : Diverse Linx
