Technical Product Analyst - Global Technology Infrastructure & Operations - McDonald's Corporation

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Infrastructure, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Technical Product Analyst role is part of the End User Infrastructure & Operations team in Global Technology and reports to the Senior Manager of Employee Experience. This person will build, cultivate, and strengthen McDonald’s end-user products and services. They will have a solid understanding and focus on our end-user applications and services, ensuring that we maintain strong security compliance with policies and effectively remediate vulnerabilities. The Technical Product Analyst will work closely with the End User Infrastructure & Operations product managers, product analysts, and business collaborators to safeguard our systems and protect against potential threats. Their expertise will be crucial in maintaining a robust security posture and ensuring the safety of our end-user applications.

This is an exciting opportunity for an experienced technology individual to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities & Accountabilities:

• Identify trends, opportunities, and challenges associated with end-user application security issues.
• Regularly review reporting tools to ensure they effectively capture and present data related to end-user application vulnerabilities.
• Analyze large datasets to identify patterns, trends, and potential vulnerabilities. Develop actionable insights and strategies to address identified vulnerabilities.
• Collaborates with various department groups to align on security goals, gain support for initiatives, and ensure effective communication of security policies and procedures as they relate to end-user applications.
• Assist in developing and implementing strategies to maintain and enhance the security posture of end-user applications. Ensure that security measures are up-to-date and effective in protecting against potential threats.
• Prepare and present detailed reports on security findings, remediation plans, and progress to partners. Ensure clear and effective communication to keep all relevant parties informed and engaged.
• Writes epics, user stories, acceptance criteria in automation scripts and participates in all agile events of the product group as a team leader.
• Builds and maintains strong working relationships with multiple diverse collaborators across the company, including members of executive leadership.
• Partners and maintains good relationships with managed service providers and stakeholder groups
• Understands complex customer issues, converting them into problem statements and provides out of box solutions through design thinking.
• Invests time to continuously improve product analysis capabilities and close skill gaps.

• Passion for online and mobile technology, and knowledge of industry structure, trends and influential companies.
• Proficient in delivering clear and concise messages to senior collaborators through written and verbal communication.
• 4+ years of product execution / technical business analyst experience with a Bachelor’s degree or 2+ years relevant experience and a Master’s degree.
• Experience defining user experience needs, writing epics, stories, and acceptance criteria in any automation scripting language such as Gherkin etc.
• 3+ years of experience working with Microsoft products
• Direct experience on an Agile team.
• Demonstrated experience in conducting user research.
• Demonstrated capabilities working in Jira and Confluence.
• Extremely knowledgeable about software development / programming due to the technical nature of the role.

Preferred Qualifications

• At least 1-2 years of experience in change and design initiatives, covering areas such as operations, IT, and product development.
• Significant experience in user centric designs to drive the right customer journey outcomes.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.