Technical Product Owner - Depot Connect International

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

DCI (Depot Connect International) is seeking an experienced professional to join our team as a Technical Product Owner of our transportation management software. In this role, you will serve as the IT contact for all aspects of the various services, mobile apps, reporting, and other functions managed within.

Only candidates in the Tampa, FL or New Orleans, LA area will be considered.

Key Responsibilities:

• Serve as the primary point of contact for all TMS-related inquiries, updates, and enhancements.
• Assume responsibility for the product roadmap and ensure prioritization of enhancements/features/updates aligned with cross functional stakeholders (finance, ops, IT, cyber), including support for EDI, new integrations to other programs or databases, improve views / reporting, make hardware recommendations, etc.
• Oversee, manage, and confirm proper testing of regular software updates
• Support M&A projects with the set up of new and expanded business units deployments.
• Provide support for tablet modules through troubleshooting and updates
• Aid in deployment of any changes, including any training documents, videos, live training, and SOP updates.
• Provide data maintenance to normalize, validate, or otherwise ensure useful data for reporting.
• Provide regular training to Level 1 Help Desk and help develop documentation for how to collect the right details needed to troubleshoot issues, as well as any steps they should take to support operations.
• Provide Level 2 IT Support with additional troubleshooting and consultation on Level 1 Help Desk tickets.
• Facilitate escalation of issues with the vendor, including to coordinate meetings of the vendor, their support services, our support team, and/or our stakeholders.
• Follow up on any open issues with the vendor to ensure timely and adequate resolution.
• Continuous improvement of operational needs through process mapping, aid in developing best practices, and establishing IT performance baselines.
• Partner with operations to help build Standard Operating Procedures, standardize best practices across facilities, and to align product versions, settings, and development priorities, including across Europe and international facilities.

Travel: 5-10% expected

• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Proven track record of managing complex projects and successfully implementing software releases.
• Strong analytical skills, with the ability to interpret complex business requirements and translate them into technical solutions.
• Familiarity with SQL, APIs, SFTP, and EDI interchanges (preferred).
• Experience in the Logistics or Transportation industries (preferred).