Technical Product Training Leader - (Medical Device) at Ziehm Orthoscan
Orlando, FL 32822
About the Job
Ziehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Service Product Training Leader located in Orlando FL. Experience in medical equipment training preferred
Why Work for Ziehm Imaging - Orthoscan Inc.?
There's something special about Ziehm-Orthoscan. There's a sense of pride that comes from building a product that helps improve people's lives and making the most of ourselves as a company and as individuals. We know the success of Ziehm-Orthoscan depends on every employee in our organization, it is our people who make the difference.
We are on a new journey of growth, building on our assets: our brand, our financial strength, our global reach, and the strong commitment of our management and employees.
Our journey focuses on leveraging our strengths to become a truly sustainable growth company and, ultimately, one of the most respected companies in the world.
What do we offer?
- The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career.
- A unique culture where people convert their passion into action.
- The kind of competitive compensation you would expect from a world leader.
- Ten paid holidays plus a generous PTO and vacation time plan.
- Great benefit plans, major medical, dental and vision.
- Company 401(k) plan with an employer match.
What do we expect from you?
- You have a passion for serving others.
- Creative and fresh thinking in your work.
- A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives, and priorities.
- The ability and experience to perform the job duties successfully.
Job Summary:
The Service Product Training Leader will provide detail-oriented and organized technical training to support our training programs for the Orthoscan and Ziehm product lines. In this role the Service Training Leader will obtain and maintain Train-The-Trainer certification, and then drive evolutionary changes in training programs to refine and improve training outcome and results, as well as develop new content as future products are developed and deployed.
The Service Training Leader will assist in the planning, coordination, and execution of training activities to ensure the successful development and delivery of the company technical training programs.
Essential Functions:
- Must continuously invest in education on the products, product interfaces, and may be required to set up special experiments and/or tests to obtain the necessary knowledge required for the role.
- Design, develop, and deliver engaging product training tools for new and existing products.
- Work closely with engineers, product managers, sales, and marketing to ensure that their training programs accurately reflect the latest features, installation, and functionality.
- Coordinate logistics for the training sessions including attendance and scheduling, room setup and equipment preparation.
- Create and communicate training schedules, training locations, training calendars in coordination with management to meet business needs and objectives.
- Manage training materials and resources to keep relevant and current including presentations and organizing online resources and company portal registrations.
- Monitor attendance and archive objective evidence of training attendance, database management, certification, and recertification.
- Responsible for communication and coordination of units required for training sessions.
- Responsible for the maintenance of appropriate documentation (databases, emails, presentations) and for training results/status to meet management, regulatory and audit requirements.
- Conduct product training on the entire product line at on-site and/or off-site locations as well as virtual/online sessions.
- Collect, organize, and review feedback from trainees, trainers, and service management to evaluate the effectiveness of the training programs.
- Must handle stress positively and effectively in a way most appropriate for the benefit of the individual, department, and company. Positively respond to change and prioritization of assigned tasks.
Basic Qualifications:
Education
- Bachelor's degree in electrical engineering, marketing, business, or other closely related field is preferred.
Experience:
- 3-5 years of experience within the medical device industry is desired.
- 2+ yrs experience in product training or as a coordinator/administrative role in an educational or training setting.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) and relevant software applications.
- Knowledge of learning management systems (LMS) and online training platforms.
Competencies:
- Experience working independently under pressure, lead multiple tasks, with multiple deadlines.
- Excellent communication and interpersonal skills.
- Strong desire to provide outstanding customer service.
- Ability to explain complex technical concepts in a simple and clear way.
- Displays initiative to find solutions and work effectively with all levels in the organization.
- Expected to become a subject matter expert on all products and services subject to training.
- Demonstrate the ability to manage time effectively, prioritize work, analyze, and problem solve.
- Experience working independently under pressure, lead multiple tasks, with multiple deadlines.
- Self-motivated with a strong work initiative and attention to detail and accuracy.
- Must be able to produce quality and quantity of work.
- Willingness to learn and adapt to new technologies and tools.
- Excellent organization and time management skills.
Working Conditions:
- Shift schedule: Monday through Friday and must be able to work overtime as required.
- Majority of the work is performed onsite in an office environment and in a typical manufacturing plant environment.
- May require some travel between work locations in Arizona and Florida.
- Continuously invest in education on the product.
- May require PPE and periodic exposure to low dose radiation.
We support a drug free work environment.
EOE/M/F/Disability/Vet All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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