Technical Program Developer - Hobart Service

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Under the general direction of the Director of Training, and in direct coordination with the Service Training Manager create/update training programs for the Hobart Service organization. These include but are not limited to self-paced interactive multi-media programs such as Web-based, E-Learning and Blended programs, including programs to facilitate training, product introductions and distance learning applications. In addition, will design and produce programs using CGI, animations, and video /photography to support multi-media production. This position will work with the Service Training and Service Management teams utilizing Instructional System Design (ISD) methodologies to create best in class solutions for our customers training needs. Work with IT and vendors to create evaluations, reports, and analysis of training effectiveness for the organization.

**This role is a Hybrid role - candidates must be able to be onsite in Troy, OH three days per week. **

Responsibilities (80% Core Essential Functions)

• Designs training projects and performs instructional design and development of both blended and self-paced interactive programs taking account of adult learning principles.
• Uses critical thinking and problem-solving skills; skills in extracting and assimilating chunks of information working them into logical framework, applying principles of behavioral sciences; systematically searching for related information
• Utilize instructional design principles or models (e.g. ADDIE, ISD, etc.) to effectively develop courses for new and existing training content.
• Evaluate and provide recommendations on using new instructional technologies, innovative instructional practices, and new course delivery methods.
• Design, develop, and author interactive and engaging instructional materials with assessments and simulations using a variety of tools and applications to include, audio, video, animation, narrated presentations, podcasts, webcasts, simulations, and virtual learning environments.
• Evaluate the effectiveness of learning solutions and use evaluation data to support the learning and development continuous improvement process. Track and trend training/qualification performance.
• Consults with key stakeholders and subject matter experts to identify job tasks and knowledge/performance gaps.
• Recommend designs and develop creative learning solutions that include, but are not limited to, classroom training, eLearning and blended learning solutions.
• Be knowledgeable in the areas of course design, virtual learning environments, course management, and evaluation systems.
• Designs and develops print materials including participant/facilitator guides and job aids.
• Ensure all instruction and training operations demonstrate safe practices.

Responsibilities (20% Business-Specific Functions)

• Review and provide technical assistance in the development of technical service publications.
• Interact with Branch Managers / Independent Servicers, Service Advisors, Product Service, Product Engineering, and other internal departments.

Education:

• Bachelor’s degree in Instructional Design, Adult Education, communications or equivalent experience in related areas.

Experience:

• Demonstrated expertise in media development is required.
• At least 2-4 years’ experience in multi-media authoring/production.
• At least 2 years’ experience in the creation of training programs for the maintenance and repair of electrical, mechanical, or electronic equipment.
• Knowledge of Instructional System Design methodologies used in technical course and curriculum development to other developers.
• Working knowledge of multi-media interactive authoring software. Experience with Captivate, Storyline, Creative Suite, or related software highly desired.
• Expertise in working with a Learning Management Systems (LMS).
• Experience in video production and video post-production desired.

Skills / Ability:

• Leadership and interpersonal skills Must have demonstrated proficiency in computer literacy and programming knowledge.
• Must have strong ability to work with peers and management of all levels.
• Must demonstrate an ability to develop, organize, and complete assigned projects within timelines.
• Demonstrated effective organizational and communication skills.
• Writing, training facilitation and computer skills are required.
• Strong analytical skills with the ability to view and analyze a situation from a very logical, systematic perspective and provide appropriate solutions.
• Technical Aptitude – Ability to use essential technology and software for instructional and communication purposes. Must have excellent graphic design capabilities
• Flexibility – Ability to adapt quickly to changing demands, assignments, and circumstances.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.

Why work for us?

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Service vehicle, uniforms, and safety equipment provided
• Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.